Reception Supervisor - Victoria Infirmary Northwich Mid Cheshire Hospitals NHS Foundation Trust

Reception Supervisor - Victoria Infirmary Northwich Mid Cheshire Hospitals NHS Foundation Trust

Contract: Contract

Hours: Full time

Closing Date: 19/03/2026

About this job

Internal secondments must be agreed with your current line manager.

Manage a team of receptionists to ensure cover at all times for 3 reception desks, including the new Surgical Centre.

Create a 4 week rota, coordinate annual leave, arrange training (ad hoc and mandatory), and host Motiv8 appraisals for all team members.

Serve as a super user for the new DCS hospital system, acting as the single point of contact for any system issues.

Be a team player with strong attention to detail, spotting and resolving issues before they arise.

Provide friendly, confident service to patients and visitors, handling inquiries promptly and directing patients, relatives and carers appropriately.

Maintain professional relationships within and across divisions, supporting efficient reception services and patient information management.

Support patient screening processes in line with IPC guidance.

Participate in the monthly Leadership and Central Management Team meetings.

Qualifications & Experience

Relevant experience in a hospital reception or administrative role.

Strong organisational and leadership skills.

Proficiency with electronic health record systems, particularly DCS.

Excellent communication and interpersonal skills.

Benefits

Mid Cheshire Hospitals NHS Foundation Trust provides good quality, safe and effective healthcare, with a strong focus on staff well being and professional development.

Part of the Central Cheshire Integrated Care Partnership (CCICP) offering a range of community services.