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Reception Manager - Days
Posted 15 days 6 hours ago by Peoplebank
Payment: Salaried
Salary: £31000 per annum
Thistle Park Lane, formerly known as Great Cumberland Place, is located in a prime central London spot at the crossroads of Oxford Street, Park Lane, and Hyde Park. It's an ideal location for both business trips and leisure stays.
What you'll be doing
As Reception Manager, you will lead by example, delivering excellent guest service and ensuring a smooth check-in/check-out process. Your proactive approach will be vital in resolving guest queries and reflecting our commitment to exceptional hospitality. You will also focus on developing your team through recruitment, training, and ongoing support, helping each member reach their potential. Additionally, this role includes a sales element, so you should be comfortable driving sales at the desk and motivating your team to do the same.
What you'll bring
- Inspirational leadership that motivates and guides the team to deliver outstanding service
- Strong attention to detail to maintain high standards
- A passion for hospitality and guest satisfaction
- Excellent communication skills to connect with guests and team members
- Analytical skills for problem-solving and sales strategies
- Knowledge of Opera (beneficial but not essential)
What you'll get in return
We offer benefits such as comfortable staff areas, wholesome meals on duty, pension and healthcare schemes, and comprehensive support throughout your journey with us to enable you to take care of our guests.
Our 'People Promise' outlines how we support your application and career growth, including development opportunities, wellbeing support, and recognition programs.
Career Development & Growth: Our award-winning Academy provides tailored career pathways to help you grow and unlock your potential.
Financial Wellbeing: Take advantage of Wage Stream (early access to earned wages), retail and dining discounts, Refer a Friend bonuses, and interest-free loans for commuting.
Mental & Physical Well-being: Support includes on-site mental health first aiders, a 24/7 Employee Assistance Line, the Be Well online platform, gym discounts, and a Cycle to Work scheme.
Recognition & Community: Celebrate achievements through 'Wonderful People' awards, social events, the People Council platform, and paid volunteering days.
At Clermont Hotel Group, we embrace diversity and inclusivity and encourage applicants from all backgrounds, identities, and experiences.
