Real-time Workforce Manager - Edinburgh RWFM Specialist

A global travel service provider is seeking a Real-time Workforce Management Specialist in Edinburgh. This role focuses on optimizing agent availability and workforce planning to enhance call center operations. Key qualifications include at least one year of experience in workforce management, fluency in English, and strong analytical skills. Employees enjoy generous leave, health benefits, and flexible working options. Joining a supportive and multicultural team, you'll contribute significantly to improving customer interactions.