Real-Time WFM Team Lead - Coaching & Ops Impact

Capital One is seeking a senior operations leader to head the Mission Control team in Nottingham. You will guide real-time coordinators, coach performance, and oversee end-to-end incident management and escalation processes to ensure high service standards.

You will partner with Operations and Technology, coordinate with offshore leaders, and drive change in response to organisational needs while maintaining a focus on customer outcomes. This role offers hybrid working in Nottingham.