RCA Specialist - Customer Complaints & Insight

Severn Trent Water is seeking 2 Route Cause Analyst Specialists to join the Executive Complaints Team on a 12-month fixed-term contract. This role focuses on transforming executive-level complaints data into actionable insights, facilitating workshops to explore root causes, and implementing feedback for business improvements.

The candidates will need strong analytical skills and experience in stakeholder management.

Flexible working arrangements within the region are available, with the primary office in Coventry.