Radiology Receptionist/ PACS Support

Job Overview

Provide an efficient patient focused reception service within the Radiology Department maintaining a high standard of customer care. Support a high standard of clinical care to patients and carry out clerical duties in accordance with Trust policies and procedures.

Site & Salary

Main area Admin & Clerical Grade NHS AfC: Band 2 Contract Permanent Hours. Hours: Full time or Part time. 37.5 hours per week (including evenings, bank holidays and weekends). Site: Whiston Hospital, Town Prescot. Salary: £25,272 per annum pro rata if part time. Closing date: 31/07/:59.

Main Duties

• Undertake general reception duties including greeting patients, verification of patient details and updating patient demographics on Trust Information Systems.
• Enter patient and examination details on Patient Administration System (PAS) and Radiology Information System (RIS) following departmental procedures.
• Ensure accurate data quality is maintained during data entry.
• Make appointments as required.
• Liaise with portering staff to facilitate the transfer of patients between wards and departments.
• Maintain and update knowledge of RIS and PAS through regular training.
• File and maintain paper and electronic documentation.
• Respond to enquiries in a positive and helpful manner by telephone and face to face.
• Communicate with patients and relatives courteously and sympathetically.
• Arrange ambulance or transport for patients when required.
• Provide general advice to patients or redirect to appropriate department.
• Deal with complaints on a first line basis or refer to relevant department.
• Liaise with PACS teams from other Trusts to assist in image transfer.
• Provide radiology images for multi disciplinary team meetings in PACS.
• Facilitate image transfer to other Trusts by CD/Dicom push or other method.
• Prioritise image workload based on clinical urgency.
• Undertake data entry on RIS and PAS for imported images.
• Access national tracing systems to check patient demographics.
• Respond to enquiries related to image transfer and general PACS issues.
• Maintain and update a range of knowledge of RIS and PACS through regular training.
• Provide support to the PACS/RIS team.
• Liaise with clinical staff to ensure smooth operation of the department.
• Work flexibly in accordance with the Trust Policy.
• Perform any other duties required by Line Manager.

Administrative Responsibilities

• Merge duplicate records on RIS, Image viewing system and PAS.
• Identify duplicates or errors on the system and resolve them appropriately.
• Produce encrypted CDs for image transfer and legal cases.

Teaching & Training Responsibilities

• Ensure attendance at Trust mandatory training sessions.
• Maintain knowledge and skills of department/Trust systems, policies and procedures.
• Observe and adhere to all Trust policies and procedures.

Qualifications

• Educated to NVQ Level 2 or equivalent qualification and/or equivalent experience.
• Customer Care NVQ qualification.
• ECDL or equivalent qualification and/or experience.

Knowledge and Experience

• Previous clerical experience.
• Competent IT user.
• Able to deal with the public in person and via telephone.
• Previous NHS experience.
• Knowledge of medical terminology.

Skills

• Good organisational skills.
• Ability to relate effectively and communicate clearly and professionally at all levels.
• Able to work as part of a team.
• Self motivated and able to work with limited supervision.
• Show initiative.
• Organised with a logical approach to work.
• Have standard keyboard skills.
• Can work well under pressure and remain calm in difficult situations.

Other

• Demonstrates self motivation.

Our Values

• We are Kind.
• We are Open.
• We are Inclusive.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We welcome all applications irrespective of race, disability, gender, sexual orientation, religion, age, gender identity, marriage and civil partnership, pregnancy or maternity and especially those from under represented groups.

Workplace Conditions

• Flexible working patterns are supported throughout the Trust.
• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make, and requests are considered irrespective of the reason.
• Vacancy may be closed earlier if sufficient applications are received.