Quality Systems Senior Manager

About the role

As Quality Systems Senior Manager, you will be leading the continuous improvement of our Quality Management System and quality processes by ensuring alignment with relevant quality standards and compliance requirements.

You will play an important part in the creation and implementation of new processes and documentation throughout the organization. You will work closely with cross functional teams (Product Development, Packaging and Supply teams) to implement quality system improvements and with all our existing and new third party manufacturers to roll out quality initiatives and standardise quality processes.

This is an exciting opportunity to have a direct impact on the continued success of Charlotte Tilbury and to contribute to delivering the most high performing and high quality products in the industry.

This role is perfect for someone who thrives on building structure, driving compliance and optimising quality processes and is truly passionate about the cosmetic industry.

Key Responsibilities

• Lead the development, implementation, and/or maintenance of the company's Quality Management Systems, including SharePoint and ERP systems
• Ensure ongoing compliance of quality systems and processes with relevant industry standards and regulatory requirements (e.g., EC 1223/2009, FDA cGMP, CSAR, ISO, etc.)
• Lead along with the Global Quality Director the quality audit strategy, the annual audit plan and the Corrective Action plans, ensuring they are monitored regularly and closed within timelines agreed with external partners
• Lead company quality audits execution along with the other qualified auditors in the quality team according to ISO 22716, USA FDA, CSAR and ISO 9001 requirements and internal standards
• Develop, maintain, and improve KPIs that measure quality performance and compliance effectiveness
• Drive the creation and rollout of new processes, procedures, and documentation throughout the organization
• Maintain the quality management system up to date and drive the regular update of existing documents such as SOPs, quality agreements, audit checklists, etc.
• Collaborate cross functionally to standardise and implement quality processes and optimise system performance
• Support onboarding of new suppliers across all categories ensuring Charlotte Tilbury quality requirements are communicated and agreed with suppliers in a timely manner and quality agreements are signed as part of the onboarding process
• Lead risk assessment tools and change management processes implementation for quality and NPD processes
• Drive digital transformation initiatives related to quality and compliance system
• Monitor customer complaints due to quality reasons, report trends and KPIs to senior leadership, and drive escalation and resolution of major customer complaints

Reporting Relationships

This role reports into the Global Quality Director.

About You

• BSc or M.S. degree in Chemistry, Pharmacy, Engineering or another related scientific field
• Strong experience in cosmetics, personal care, pharmaceuticals, or a closely regulated industry
• Strong understanding of ISO 22716, global cosmetic regulations, and GMP requirements
• Experienced ISO 22716 auditor, with hands on experience conducting contract manufacturer audits; experience with quality audits for packaging and accessories manufacturers will be a plus
• Experience with management and administration of quality systems such as SharePoint, SAP or similar platforms
• Strong analytical skills with experience in Power BI, KPI management, and data driven decision making
• Ability to lead cross functional improvements and influence stakeholders
• Passion for data analytics for quality insights
• Awareness of the benefit of accurate and timely data to support processes
• People oriented with strong interpersonal and communications skills, comfortable working with a wide range of stakeholders
• Ability to work under pressure on multiple initiatives within specific timeframes
• Strong overall understanding of operational processes and how they are connected
• Ability to distil highly complex information into simple messages