Quality Sales & Aftersales Specialist

Company Overview

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Job Overview

We are seeking a highly skilled Quality Sales & Aftersales Specialist to join our team. The ideal candidate will possess strong analytical skills and have experience in managing customer relationships, as well as leading projects aimed at improving customer quality.

Key responsibilities:

Data Analytics: Analyze both quantitative and qualitative data from various sources such as customer surveys, mystery shopping, audits, and call center reports. Translate these insights into ICT developments to enhance customer experience.

Customer Relationship Management: Utilize experience in Sales & Marketing and Online Reputation systems to manage and improve customer relationships.

Project and Process Improvement: Manage and coordinate projects aimed at improving customer experience. Develop new tools and processes, present recommendations for process improvements, and ensure successful implementation of these improvements.

Qualifications and Skills:

• Proven experience in data analytics, with the ability to analyze and interpret complex data sets.
• -Strong background in customer relationship management, particularly in Sales & Marketing and Online Reputation systems.
• Demonstrated ability to manage and coordinate projects, with a focus on process improvement and customer experience enhancement.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Professional level proficiency in English language is preferable

"At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future."