Quality Officer

The Role

On behalf of our client, we are seeking a Quality Officer to join the team in Bristol on a 12-month fixed-term contract. The role focuses on conducting control and assurance reviews to support fair, compliant outcomes for clients and customers in line with FCA regulations and internal policies.

Reporting to the Senior Operational Governance and CI Manager, the Quality Officer uses data-led exception monitoring to shape audit activity and support continuous improvement across the business.

Responsibilities will include

• Conduct exception-based audits using data-driven anomalies, outliers and risk indicators.
• Deliver insight-led reviews that reflect real-world performance and customer outcomes.
• Provide clear, actionable feedback to operational teams and escalate systemic issues with supporting data.
• Identify root causes of errors and recommend appropriate corrective actions.
• Contribute to the development of audit templates and control criteria.
• Support ad-hoc tasks and projects as required.
• Create and distribute a quarterly blog highlighting key trends and quality insights.
• Participate in quality audit calibrations to ensure consistency across the team.

The Person:

Our client is looking for a meticulous, self-motivated individual who is passionate about delivering fair outcomes for customers, particularly vulnerable customers. The successful candidate will be a confident team player with a practical, client-focused approach.

• Excellent attention to detail and accurate record-keeping.
• Strong communication and collaboration skills.
• Basic proficiency with common computer applications.
• Excellent IT Skills

The Salary

£28,800 - £30,000

The Contract:

12 month fixed term contract

The Hours

Monday to Friday 9am - 5pm

The Location

Bristol (Central Bristol, no car parking) with hybrid working

The Benefits

• 25 days annual leave, increasing to 30 days with length of service.
• Private medical insurance.
• Flexible benefits scheme.
• Hybrid working