Quality Management Lead Operations The Crown Estate, 1 St James Market

Advert Close date: 18th November 2025

Purpose of Role

Join a team that's redefining how quality management supports health, safety, security, environment, and wellbeing (HSSEW) across the business. This role is a unique opportunity to shape and embed quality management into the heart of the Safety First strategy-ensuring that every project, process, and person is aligned with best-in-class standards.

You'll work across teams and disciplines to build capability, drive innovation (including AI and digital tools), and ensure that quality is not just a compliance requirement-but a cultural cornerstone. If you're passionate about continuous improvement, operational excellence, and making a tangible impact on people and projects, this role offers the platform to lead that change.

Key Accountabilities

• Champion the integration of quality management into the Safety First strategy and communicate its value across the business.
• Ensure quality management principles support our approach to both physical health and mental health and are prioritised equally alongside safety in all construction phases.
• Maintain legal compliance across health, safety, security, and environmental regulations.
• Develop and maintain a fit for purpose quality management system aligned with UK legislation and best practices.
• Embed quality requirements into core business processes (e.g. development gateways, building management systems).
• Collaborate with HSSEW and business teams to ensure training, reporting, and assurance models reflect quality management needs.
• Lead quality assurance during construction, selecting and managing external expertise where needed.
• Build leadership capability and awareness of quality management across development roles.
• Identify and implement AI and digital innovations to enhance quality outcomes.
• Promote root cause analysis and continuous learning through effective reporting and assurance.
• Support broader business needs, including emergency response and cross functional projects.

Most important skills based requirements

• Quality management qualifications, (incl. 9001 Lead Auditor)
• Relevant health and safety qualifications (e.g., NEBOSH, IOSH, or equivalent) desirable
• Understanding of quality management and document management best practice and requirements
• Proven experience in quality management delivery in high hazard industry such as construction and deep experience of offshore or high and major hazard environments desirable
• Experience of quality management integration with HSE management
• Experience of developing, implementing quality management tools such as inspection and test plans
• Expert knowledge in Principal Designer and Client CDM duties
• Ability to provide training and guidance on best practices quality management in CDM, development and operational activity
• Understanding of product design and quality control
• Experience in quality standards in BIM application for stronger risk management
• Experience and qualifications in conducting root cause analysis and providing training on root cause analysis techniques

This is a permanent role - please apply with your CV and Cover Letter

Our Offering / benefits

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Disability Disclaimer

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on .