Quality Improvement Lead

Key Responsibilities

1. Engage with staff and patients to ensure everyone knows about QI, feels empowered, and sees improving care as a key part of their role.
2. Build improvement capability through a programme of QI education to enable staff to lead, champion and coach QI activities and initiatives within their teams.
3. Support teams to deliver focused QI projects and programmes co designed with patients, service users and the public.
4. Embed consistent and rigorous improvement methods when addressing all practical problems and strategic opportunities within the organisation.
5. Design, deliver and evaluate a trust wide QI education programme; provide guidance to staff conducting QI projects; promote engagement in QI; monitor activities and outputs; spread learning from QI activities to other departments.
6. Provide corporate leadership for a portfolio of improvement projects; promote clinical engagement in QI; share and spread learning from QI projects.
7. Work with senior leaders to develop and enable quality improvement within the Trust.
8. Lead the Whittington Health QI programme; support ongoing development and implementation of the QI strategy; review annually; contribute to Quality Account priorities and goals; lead relevant projects.
9. Provide leadership and improvement expertise for a set of QI projects to maximise engagement, impact and learning; design and deliver teaching in QI on a trust wide basis; act as an organisational expert on IHI Model for Improvement elements such as data and measurement; co design QI projects with patients and service users; communicate outcomes and foster collaborations; represent the Trust QI function at internal and external events; develop relationships with relevant networks.
10. Manage QI projects in all units:
    • Provide high level improvement expertise, leadership and coaching to project teams and stakeholders.
    • Assist senior management in designing and embedding a structure to support high priority improvement projects.
    • Design specialist learning events and publications to raise awareness of QI outcomes.
    • Attend project team and relevant meetings.
    • Work with operational and clinical leaders to develop objectives, outcomes, metrics and tests of change using PDSA.
    • Manage project risks and implement controls and mitigations.
    • Coordinate project administration; provide regular progress reviews and reports.
    • Lead project communications: posters, presentations, publications and use of media.
    • Maintain project plans and provide reports to relevant committees and executives.
    • Monitor progress of high priority projects; foster stakeholder relationships and engagement.
    • Present project progress at internal and external forums; coach and facilitate project teams.
11. Design and deliver teaching in QI on a trust wide basis: support development of QI capacity; teach improvement science, including measurement and data; co produce training materials; evaluate and develop in house training packages; adapt Model for Improvement resources; assess the impact of teaching and learning activities.
12. Support the development and deployment of the QI strategy: integrate QI into unit plans; ensure projects are patient centred; engage stakeholders to shape the strategy; analyze data to prioritize improvements; present sensitive information to various audiences including the Executive Board.
13. Represent the Trust QI Programme at internal and external events: coordinate and present materials; collaborate with Governance and network members; encourage staff to share findings.
14. Facilitate staff development: identify training needs; provide development opportunities; evaluate actions; guide staff; support cross service collaborations; monitor staff performance; supervise as required; maintain knowledge of QI contribution to re validation and personal development reviews.
15. Manage financial aspects of training for QI projects: assess training needs; conduct cost analysis; commission appropriate courses; research financial models for cost benefit analysis; procure supplies as needed.
16. Plan and prioritise own work to support all areas and deliver key objectives; conduct all activity with sensitivity to patient, staff and organisational data.

Person Specification Experience

• Relevant experience in Quality Improvement.
• Experience teaching Quality Improvement.
• Experience working with managers and clinicians at a senior level.
• Well developed leadership skills.
• Experience of practice change through evidence or research.
• Experience of change management.
• Experience of multi disciplinary work.
• Innovative approach to practice.
• Adaptable and responsive to change.
• Understanding of quality assurance and clinical competencies.

Qualifications

• Education to Masters level or equivalent level of experience.
• Evidence of continuing professional development.
• Evidence or experience of Quality Improvement.
• Formal education in Quality Improvement.
• Highly developed leadership, negotiation and coaching skills.
• Teaching qualification.

Knowledge

• Knowledge and understanding of Quality Improvement.
• Ability to assimilate and analyse information, e.g. range of data to adapt QI activity planning.
• Knowledge of current clinical evidence based practice and professional issues.
• Well developed IT skills and ability to support implementation of IT systems.
• Highly developed influencing, facilitating and negotiation skills.
• Work in an advisory capacity for revision of systems and processes that affect procedural documents.
• Ability to develop and interpret strategic and operational service plans and policies.
• Ability to audit and monitor the Quality Improvement strategy and policies.
• Ability to write comprehensive, in depth reports for assurance committees and the Trust board when requested.
• Demonstrable leadership skills and qualities.
• Knowledge of Quality Account.

Personal Skills

• The ability to work to tight deadlines, prioritising and initiating own workload.
• Personal responsibility for professional development.
• Interest and enthusiasm for developing the role.
• Highly developed motivational, influencing and negotiating skills.
• High interpersonal skills.
• Innovative, adaptable and responsive approach to practice.
• Extensive network of peer, knowledge sources and contacts.
• Ability to work effectively within a team environment.
• Self motivated.
• Maintain own PDP.
• Organised.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.

Associate Director of Quality Governance

£66,274 to £73,496 a year (inclusive of HCAs).