Quality Expert Reviewer - German Speaker

Overview

Multi Channel- Quality Expert Reviewer (German speaker) - Dublin City Centre

Must be able to evidence previous Content Moderator Experience

Teleperformance certified as Great Place to Work for 5 years in a row! Teleperformance delivers an outstanding customer experience through commitment, passion and excellence.

Start Dates: Various

• Location: Onsite Dublin city centre (no work at home option currently available)
• Salary: €42,667/year
• Shifts: Full Time, 40 hrs, Fully Flexible across Mon - Sun 08:00 - 19:00
• Training: 4 weeks on site in Dublin
• Contract: Permanent
• Background Checking:
  • Right to Work
  • Criminal Record Check
  • Credit Check
  • Any other associated checks
• Joining the team: Please note that this role is fully office based in Dublin.

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training

Duties and responsibilities

You will be supporting the quality review of the Client workflows managed by the Clients Global Operations team including but not limited to:

• Content Moderation - content includes the following topics unless otherwise mutually agreed:
  • Organizing or credibly threatening violence
  • Promoting self-harm
  • Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
  • Misrepresentation, impersonation and privacy violations
  • Hate speech, bullying
  • Phishing, spam, and malware
  • Child Exploitation
  • Nudity, pornography
  • Sexual solicitation
  • Others as mutually agreed in an SCN
• ID Review and Authenticity/Access Flows
• Escalations

The Services shall support the quality review of the following Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focus on:

• HERO (viral/meme content)
• DOI (Dangerous Organization)

High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each agent - which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials.

Values we look for you to have:

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship

What you get from us

• Healthcare insurance
• Death in service
• Annual leave 20 days + 10 days bank holiday
• 4% pension
• Bonus (non contractual and applicable for certain roles)

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.