Quality Expert Reviewer - English

Multi Channel- Quality Expert Reviewer (Content Moderator Experience Essential) - Dublin City Centre Job Details

• Location: Onsite Dublin city centre (no work at home option currently available)
• Salary: 37,333.00
• Shifts: Full Time, 40 hrs, Fully Flexible across Mon - Sun 08.00 - 19.00
• Training: 4 weeks on site in Dublin
• Contract: Permanent
• Background Checking:
  • Right to Work
  • Criminal Record Check
  • Credit Check
  • Any other associated checks
• Joining the team: Please note that this role is fully office based in Dublin.

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training.

Duties and responsibilities

• Content Moderation - content includes the following topics unless otherwise mutually agreed:
  • Organizing or credibly threatening violence
  • Promoting self-harm
  • Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
  • Misrepresentation, impersonation and privacy violations
  • Hate speech, bullying
  • Phishing, spam, and malware
  • Child Exploitation
  • Nudity, pornography
  • Sexual solicitation
  • Others as mutually agreed in an SCN
• ID Review and Authenticity/Access Flows
• Escalations

Client Workflow Review Areas

• HERO (viral/meme content)
• DOI (Dangerous Organization)

High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each 'agent' - which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with clients abuse standard policies and training materials.

Values we look for you to have

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
• Collaboration - You enjoy working with others and you like working as a team player.
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Benefits

• Healthcare insurance
• Death in service
• Annual leave 20 days + 10 days bank holiday
• 4% pension
• Bonus (non contractual and applicable for certain roles)

Legal Conditions

This is a full time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.