Quality Expert Reviewer - Dutch/English

Overview

Multi Channel- Quality Expert Reviewer (Dutch speakers) - Dublin City Centre

Must be able to evidence previous Content Moderator Experience

• Location: Onsite Dublin city centre (no work at home option currently available)
• Salary: € 42,667 per annum
• Shifts: Full Time, 40 hrs, Fully Flexible across Mon - Sun 08.00 - 19.00
• Training: 4 weeks on site in Dublin
• Contract: Permanent
• Background Checking:
  • Right to Work
  • Criminal Record Check
  • Credit Check
  • Any other associated checks
• Joining the team: Please note that this role is fully office based in Dublin.

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training

Applicants must hold a valid permission to work in Ireland for the duration of the role.

Duties and responsibilities

• a) Content Moderation - content includes the following topics unless otherwise mutually agreed:
  • Organizing or credibly threatening violence
  • Promoting self-harm
  • Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
  • Misrepresentation, impersonation and privacy violations
  • Hate speech, bullying
  • Phishing, spam, and malware
  • Child Exploitation
  • Nudity, pornography
  • Sexual solicitation
  • Others as mutually agreed in an SCN
• b) ID Review and Authenticity/Access Flows
• c) Escalations
• Support quality review of Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focusing on:
  • HERO (viral/meme content)
  • DOI (Dangerous Organization)

"High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each 'agent' - which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials."

Values we look for you to have

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
• Collaboration - You enjoy working with others and you like working as a team player.
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What you get from us

• Healthcare insurance
• Death in service
• Annual leave 20 days + 10 days bank holiday
• 4% pension
• Bonus (non contractual and applicable for certain roles)