Quality Engineer II: Complaints & Investigations

Hero Recruitment is seeking a Quality Engineer II (Complaints) to support the complaint investigation process in Galway, Ireland. This role requires a Level 8 qualification in a STEM discipline and 2-3 years of relevant experience. Responsibilities include reviewing investigations, conducting root cause analysis, and collaborating with cross-functional teams. The position is on a 12-month hybrid contract, focusing on high-quality complaint handling and continuous improvement. Strong analytical and communication skills are essential.