Quality assurance, Senior operations analyst

Hybrid role to be based in our Edinburgh office

Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well.

We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.

We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

The Quality assurance Senior Analyst supports the delivery of consistent, accurate and customer-focused operational outcomes across the business. Sitting within Operations, the role is responsible for checking the quality of outputs delivered to customers, reviewing how well internal processes are performed, and supporting the monitoring of controls across core business areas.

This role helps to ensure that errors are minimised, feedback is acted on, and operational processes meet both internal expectations and regulatory standards. It's ideal for someone who is detail-oriented, confident reviewing work against defined criteria, and enjoys helping teams improve how they work.

• Perform regular quality checks on operational processes, with a focus on the accuracy, timeliness and clarity of customer-facing outcomes.

• Monitor output quality across written communications, transaction execution and service delivery, identifying common issues and trends.

• Carry out spot checks and sample testing of key controls to support oversight within the operations function.

• Support the documentation of process maps and control steps, ensuring they remain up to date and reflect actual working practices.

• Assist in the preparation and coordination of internal process reviews, embedding quality metrics and monitoring across operations

• Maintain logs of issues, observations and remediation plans, following up on agreed actions with process or control owners.

• Work with operational team leads to share findings, raise awareness of quality themes and embed continuous improvement.

• Contribute to guidance, training or checklists that promote consistent, customer-first delivery of operational services.

• Stay informed of relevant regulatory requirements, in particular CASS, and assist with ensuring processes remain compliant.

• Experience in a quality assurance, operational oversight or internal audit support role within financial services or a regulated environment.

• A strong understanding of operational processes and controls, ideally in investments, wealth management or platform services.

• Familiarity with risk and control monitoring frameworks is desirable

• Excellent attention to detail, with a methodical approach to reviewing work and identifying issues.

• Strong communication skills, both written and verbal, and the ability to provide clear, constructive feedback.

• The ability to be a team player who can work across functions, supporting others while also taking responsibility for independent tasks.

• A proactive mindset with a continuous improvement focus - comfortable identifying and raising opportunities to improve.

• You rely on a lot of top-down direction.Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression

• You're not comfortable working in a fast-paced environment.Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet

• You struggle to follow through on ideas.We value people who do what they say they will. If you care about something, you have the freedom here to make it happen

• You don't like change. You'll get on great here if you relish the ambiguity of rapid growthand are willing to embrace uncertainty

We offer a generous mix of benefits for the things that really matter to our people, including:

A salary between £35,000 and £45,000 - dependant on experience + reviewed annually

27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave

Two volunteering days per year

Length of service award - one month paid sabbatical at eight years

6% employer pension contribution, and life assurance

Private medical insurance with AXA Health

Enhanced Parental leave

MacBook and up to £500 home office set up budget

£750 per person learning budget

Option to work abroad for up to six weeks a year

Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace

Strong financial wellbeing focus including access to Octopus Money , Octopus Share Incentive Plan and will writing offering via Octopus Legacy

Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts

Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing

We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.

Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.

Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):

• First stage - 45 mins competencies-based interview with the hiring managerand Operations lead

• Second stage - one-hour technical interview or assessment

We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying.

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!