Quality Assurance Officer

Are you a Quality Assurance Officer looking for work in Hertfordshire? Morgan Hunt's client based in Hertfordshire is looking to recruit a Quality Assurance Officer to undertake accuracy checks on assessed Housing Benefit and Council Tax Support/Reduction claims.

This is a full-time opportunity, working 37 hours per week with the flexibility of hybrid working.

Ideally, the successful candidate will have the ability to:

• Proficiently use the IWorld/Northgate (NEC) Revenues and Benefits Processing System
• Assess all types of Housing Benefit and Council Tax Benefit/support claims including new claims and change in circumstances
• Process student claims, persons from abroad and self-employed cases
• Perform accuracy checks on all types of assessed claims by Benefits Staff
• Identify, highlight and rectify any errors which are found in assessments
• Collate and report results of accuracy checks back to team leaders and management
• Make recommendations on training needs
• Assist with queries from internal staff as well as customers

Morgan Hunt is an equal opportunities employer.

Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.