Quality Assurance Complaints Administrator

Quality Assurance Complaints Administrator

Location: Dublin, IE, D02 TY74

Description Overview

Assists with investigations and documentation of quality related complaints, requests for assistance from consumers, retail and contract customers, regulatory agencies concerning Perrigo drug and device products per regulatory requirements

Scope of the Role

Coordinates the documentation and investigation of quality related complaints and if associated, adverse drug event reports concerning company drug and device products.

Works with Affiliate sites to provide product information in response to consumer inquiries and works with Perrigo and third party plants to insure timely and proper technical investigation and documentation of complaints.

Interacts with Quality & Compliance, Operations, Customer Service, Legal, Regulatory, Value Streams, Sales Operations, and contract manufacturers, and notifies management of issues that may require regulatory reporting and/or potential product recall.

Maintains and updates computer database for the tracking of complaints and adverse event reports.

Compiles complaint data and monthly reports to look for potential trends.

Supports deviation investigations and regulatory inspections by providing complaint data as requested.

• Participation in the self-inspections, internal and regulatory audits and ensuring necessary corrective actions are put in place.
• Flexibility to take on additional tasks and responsibilities at the discretion of the Manager.

Experience Required

• Experience in the use of standard business applications such as the Microsoft Office Suite.
• Training on the applicable internal processes and procedures.
• Industry experience not essential.
• Pursuing third level education.

Benefits

We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Hybrid Working Approach

We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.

We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law.