Quality Assurance Business Partner

Quality Assurance Business Partner

North of England Including Scotland Services

Up to £44,446.56 DOE per annum

Hours: 35 hours per week

Why join us?

Are you a Registered Manager of a care home with experience in ABI care and are looking for a new challenge? Do you have a passion for driving high standards and making a positive impact on ABI care quality across services? Do you want to step away from day to day operations and use your expertise to improve quality and outcomes across multiple services?

My client is a charity that aims to improve the lives of people with brain injuries in the UK. Their assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. They treat people with a range of brain injuries - sustained through trauma, illness, substance abuse and more - to recover and meet their personal goals.

MAIN PURPOSE:

Quality Partners will work closely with Regional Managers to provide an effective and pro-active QA service driving our Services towards outstanding quality. This will be achieved through updates, oversight and analysis of the services within the Region for reporting on service compliance. Ongoing analysis and planned quality review visits will identify areas for quality improvement and highlight good practice. From these visits, Quality Partners will produce reports outlining key areas for improvement, collaborate with the service managers in delivering those areas for improvement and in devising ways of working to continuously improve quality. Our approach to personalisation will be at the centre of any improvements. Quality Partners will support the delivery of the quality strategy within the overarching governance frameworks.

MAIN TASKS AND RESPONSIBILITIES:

• Use the agreed structure to provide regular timely oversight and analysis of quality within all services across your designated region; using a range of methodologies assess and identify risk, develop agreed priorities and plan to assess the quality of designated services.
• Use the agreed structure to monitor the services across the region, visit services and assess the quality of designated services, identifying opportunities for learning and improvement and providing early warning information to the governance framework.
• Visit all the designated services to ensure standards are maintained on a schedule to be agreed with the Regional Manager.
• Produce timely reports outlining levels of compliance and key areas for managers to focus on following a quality assurance visit.
• Provide practical guidance and assistance to improve quality in areas visited and in own areas of expertise to the operational managers in services
• Collaborate with the operational managers in devising updated ways of working to improve quality - singly and in an agreed defined group
• Gather, evaluate and analyse data relating to quality measures using Datix and other sources with the purpose of improving quality.
• Generate intelligence regarding a service to identify assurance and any threats to reaching an outstanding level of quality.
• Ensure that any identified risks to the statutory requirements of our services are actively managed in collaboration with the appropriate stakeholders.
• Work closely with Regional Managers to develop a pre-visit plan in order to target any specific areas of identified risk to the quality of the service and carry these out on an agreed schedule.
• Plan quality review visits in liaison with key stakeholders utilising the intelligence that has been gathered about a service.
• Adopt a 'critical friend' and 'coaching' approach to foster a continuing, productive relationship with Managers of Services
• Monitor and support the consolidation of change towards an outstanding level of quality
• Encourage services to innovate, ensuring their good practice is shared and success is celebrated.
• Assess and monitor the delivery of outstanding practice using an objective standards framework and highlight points of risk of this not being achieved
• Analyse information regarding incidents in order to learn lessons and share this learning both with the appropriate operational managers and the QA team where appropriate
• Drive the use of Quality Improvement Plans to effect positive change through services
• Champion the involvement of service users throughout the quality improvement process and maximise service user involvement.
• Use the perspectives of service users and their carers to inform the understanding of 'quality' across all the organisation's operational and support services.

ABOUT YOU:

• Qualification in a quality improvement related field or equivalent skills within another qualification
• Educated to level 5 NVQ or equivalent in a Health & Social-care related subject
• Level 5 Diploma in Management n or equivalent management experience including quality improvement
• Registered Managers Award (Level 4)
• Health & Social Care - Professional qualification Nursing/Social Work or allied field.
• Expertise in measuring improvements in complex systems
• In depth knowledge of statutory requirements for the Care sector, healthcare regulations and guidance
• Ability to analyse complex data and investigate problems to develop a range of solutions
• Experience of being Registered Care Home Manager with one of the UK regulators (CQC/CIW/CIS)
• Experience of operating at a senior level with other senior managers across numerous functions
• Full driving licence and or with the ability to meet the travelling requirements of the post via public transport.
• Willing and able to drive to any of our service users around the UK and stay away overnight when required
• Willing to visit services including evenings and weekend when agreed

Benefits include:

• Competitive salary up to £44,446.56 DOE per annum
• Car Allowance £4700 per annum
• All expenses covered during service visits
• Mileage for car users covered at 25p a mile
• Receive laptop and mobile phone
• 33 days annual leave inclusive of bank holidays
• Buy and sell up to 5 days annual leave
• Health Cash Plan
• Access to our Employee Assistance Programme (EAP)
• Excellent training and support
• Group life assurance
• Eye voucher scheme
• Free parking
• Company Pension
• Long Service and Staff Awards

If you are interested in this role, please apply to this advert or get in touch with Issy Eaden on or