Quality & Training Lead - Customer Operations (Hybrid)

Leep Utilities in Manchester is seeking a Quality and Training Manager to develop people and drive exceptional customer service. You will work with Team Leaders to ensure Customer Service Specialists have the skills and confidence to deliver outstanding experiences while upholding data integrity.

The role delivers induction and ongoing training across Customer Operations and Emergency Out-of-Hours teams, with coaching on the floor and the use of data to identify gaps and drive continuous