QA Officer

About The Role

The ideal candidate will be professional, confident, have a strong attention to detail, and be comfortable adapting to change in a fast paced environment. As a Oversight Assurance Officer at CarFinance 247, you'll need to adapt quickly to new processes in line with our company guidelines.

This is a great opportunity for people focused individuals who want to become part of a market leading business that prides itself on employee development and well being.

Hybrid working is optional once trained and considered competent in the role (1 day from home, 4 days in the office).

Responsibilities

• Identifying trends and potential risks to the business observed in the Oversight Assurance activity
• Understanding what a good outcome for a customer looks and sounds like
• Conducting call audits and control testing to ensure compliance with call guides, outcome controls, regulations, and best practices
• Participating in calibration sessions
• Developing a good understanding of the business, our teams and the environment that we work in
• Keeping up to date with each business area's processes and call structures
• Provide commentary and insight following oversight activity to support the business in driving continuous improvement to customer outcomes
• Escalating any serious findings within the team to enable poor outcomes to be addressed in a timely manner

About You

• Experience of working in a Quality Assurance or Oversight role is ideal
• Strong organisational skills
• Excellent written and verbal communication skills
• Experience of working in a fast paced environment
• Hard working determined and resilient
• Comfortable working under pressure, proactive and uses own initiative

About Us

• Subsidised Onsite Parking.
• Free fruit, barista bar and juice bar.
• Onsite gym.
• Free transport to and from Piccadilly.
• Birthday off!
• Enhanced maternity, paternity and adoption leave pay.
• Time off from day-one for fertility appointments.
• Discount club.
• Healthcare Cash plan.
• Free Employee Assistance Programme.
• Excellent career progression across the business

Car Finance 247 is an award winning business just outside of Manchester City Centre. We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

As an equal opportunity's employer, the 247 Group is committed to the equal treatment of all current and prospective employee's and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.