QA Associate Quality Complaints

Our client is seeking a QA Associate for Quality Complaints to join the Product Complaints and Surveillance team. In this role, you will support the global complaint handling process to ensure compliance with quality standards and regulatory requirements. The role requires close collaboration with international teams, manufacturing sites, and external partners to resolve quality issues and support continuous improvement initiatives.
Key Responsibilities:

• Initiate, manage, and complete product quality complaint investigations.
• Conduct assessments in line with complaint procedures, GMP, GDP and other regulatory guidelines.
• Document investigation findings and maintain accurate records in the Quality Management System.
• Define and monitor investigation timelines to ensure timely completion.
• Escalate potential quality issues to management when necessary.
• Support regulatory inspections and internal or external audits related to complaint handling.
• Contribute to continuous improvement of complaint processes and systems.

Requirements

• Degree in Life Sciences, Pharma, or equivalent.
• Relevant quality experience within pharmaceutical, biotech, medical devices, food or food technology industries.
• Experience working with GMP, GDP, and Quality Management Systems (QMS).
• Deviation management or complaint investigation experience is preferred.
• Strong organizational skills with the ability to manage timelines and priorities.
• Proactive, adaptable, and eager-to-learn mindset!

Please note that our client does not offer sponsorships. Only candidates who currently reside in the Netherlands within a reasonable commuting distance to Breda and hold a valid Dutch work permit will be considered for this position. Benefits

• A challenging, international work environment with excellent career development programs.
• A competitive salary package.
• 40-hour workweek.
• Hybrid work model (at least 1 mandatory day on site).
• 30 Holidays.
• Extensive onboarding and training program.
• Reimbursement of travel expenses is dependable on travel distance.
• The contract will be through Undutchables.

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