P/T Governance Specialist- Customer Journey

Part-Time, 3 days pw, Governance, Compliance, Customer Duty, Customer Journey, PowerPoint, Farnborough, FS

Your new company I am delighted to be working with our global client, in the financial services/automotive sector.
Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production.
Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
Your new role

• We are recruiting for a Customer Communications Governance Manager to join our client on a long-term temporary assignment.
• You will be responsible for the development and management of the customer communication governance framework, ensuring adherence with it and that it is aligned with HQ guidelines and other local governance frameworks, as well as ensuring compliance with local legal and regulatory requirements.
• This will be a part-time position, working 3 days a week on a job share.
• You will support business process owners, certified individuals and communications owners/stakeholders with the achievement of Consumer Duty requirements around "Consumer Understanding" and "Consumer Support".
• You will oversee the coordination of customer communication change processes, in support of other business change processes.
• You will also be responsible for providing a holistic view of customer communication change priorities and represent the customer communications governance function within other business functions/projects to ensure a consistent customer approach.
• For full job details please get in contact.
  
  

What you'll need to succeed

• A Governance/ Compliance background gained in a corporate Financial Services setting and experience in Customer Journey and Communications.

Experience developing governance frameworks.

Strong interpersonal skills at all management levels, including delivery of PowerPoint presentations

Effective organisational and time management skills.

Proactive and able to react quickly.

Able to work autonomously and use their own initiative.

Proven Customer Relationship/Communications Management experience and background with both internal and external service providers.

What you'll get in return
We offer a competitive hourly wage plus an annual performance-related bonus.
You will receive a generous annual leave of up to 35 days, which is inclusive of bank holidays.
There's free on-site parking available, and you'll have access to a subsidised restaurant and an excellent working environment.
3 days a week - ideally in the office, although a hybrid arrangement may be available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #