Property Services Administration Officer

Position: Property Services Administration Officer

Reporting to: Property Services Administrative Team Leader

Location: Northbank House, Dublin 1 (Hybrid)

Contract: Fixed-term until 31st December 2026

The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well-kept, friendly neighbourhoods.

Your role will be to assist the Administrative Team Leader and provide administrative support nationally across all stock and locations. You will carry out a range of administrative roles that will add real value to the service and support the team to deliver on its key objectives. You will be working with a range of colleagues across the business, and you will have considerable interaction with our residents and contractors alike.

Through excellent organisation and work prioritisation there are real opportunities to get great job satisfaction from making a visible difference to colleagues and residents alike.

Key Responsibilities

• Oversee the administration of servicing programmes for residents' homes.
• Liaise with contractors to meet deadlines and escalat e any problems.
• Handle inbound queries, ensuring all resident requests are managed efficiently.
• Update and maintain servicing and repair records.
• Conduct quality checks on documentation for compliance.
• Prepare regular compliance reports.
• Liaise with the Residential Tenancies Board (RTB) for non access cases.

General Office Administration

• Data entry, data management, and reporting from stock and repairs records.
• Liaise with residents, internal teams, and contractors.
• Assist with surveys, snag reports, stock ordering, and minute taking.
• Assist in management of multiple busy inboxes.
• Follow up with stakeholders for required information.
• Manage invoices and credit card reconciliation.
• Oversee national fleet operations, liaising with fleet management and staff.
• Work across teams to enhance operational efficiency and community outcomes.

Complaints & Residence Voice

• Prioritise resident feedback to improve services.
• Work with management to resolve complaints in line with Clúid's policy.
• Support remedial actions and continuous improvement initiatives.

Corporate Responsibilities

• Align activities with Clúid's values and mission.
• Adhere to company policies and procedures.
• Maintain discretion and confidentiality.
• Promote health, safety, and wellbeing in all tasks.

Person Specification

• Strong interpersonal skills.
• Excellent attention to detail.
• Highly organised.

Experience / Qualifications

• 3+ Years' experience in a similar role.
• Experience in repairs, construction, or customer facing services.
• Minimum Leaving Certificate.
• Knowledge of Fleet Management.
• GDPR knowledge.
• Excellent knowledge of Microsoft suite or similar.
• Experience in managing computer filing systems.
• Dealing with customers both internal and external or demonstrable customer focused skills.