Property Membership Line Advisor

WhereWarwickWhatReal Estate & PropertyTypePermanentSalary26775 AnnualPosition: Membership Advisor (within property lettings)Salary: £26,775Contract: PermanentLocation: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on thatWorking Shifts: 9am-5pm Monday to Friday, 37 hours p/wThis is a great opportunity for someone who perhaps is a Lettings Agent who is no longer interested in the Sales aspect of an agent role or someone who has come from an admin support role within LettingsLettings Expert Membership Advisor duties include:Answering queries via telephone, providing support or signposting legal & compliance queries from members (1st point of call)Log accurate data and member discussions on the CRM system.Promote/signpost FAQs factsheets and legislation & policy guidance to members.Help review and complete existing legal documents and templates.Escalate legal queries where applicableKeep up to date with property policies & legislations and the general property industryThe phonelines operate from 10am until 4pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties, and of course to have that all important rest time from the phones, before and after their shift.Membership Advisor person specification:Excellent customer service skills, with eloquent communication skillsExperience within Property Sales or Lettings or Legal is essential (someone who understands lettings legality and contracts). Please note that your application will not be considered if you don't have this experienceGood researching skills and experience is a mustOther essential skills and experience needed -Professional manner and clear communication skillsCustomer service experienceProficient Microsoft Office.Ability to work under pressure/in a fast paced environmentEager to self-develop to continue being the expert in your fieldThe team are friendly, lively and social, so this would suit someone who is looking for a close knit team to work alongside.Our client offers:Onsite car parkFREE courses after probation period (level 3 and 4 equivalent)23 days holiday plus bank holidays, extended with length of service (up to 28 days holidays)Expensed Medical CareApply today and a Reed representative will guide you through the next steps of your application.Interview process:1st stage - Reed Interview2nd stage - MS Teams call with client3rd Stage - Face to face on site