Property Manager - Fixed Term

Property Manager - Chase Buchanan Estate Agents

Location: Hampton Hill

Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)

Contract: 1 year fixed term

Salary: £28,000 - £32,000 per annum plus benefits

We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast paced, high volume environment.

Main Duties

• Embrace the Chase Buchanan brand and core values
• Protect our clients' assets and work in their best interests
• Retain management on the portfolio
• Prioritise and troubleshoot key maintenance issues (floods, boilers, leaks and appliances)
• Scrutinise quotes on behalf of the client
• Add value when sending an inspection report
• Negotiate deposit deduction in a fair and efficient manner within required timeframes
• Understand the KPI's required for the role
• Leave notes on RPS and attach documents to the letters folder consistently
• Set and follow up on tasks consistently to support personal management of issues and colleagues in your absence
• Develop understanding of client accounts and statements
• Attend local branch and participate in the morning meeting as per rota and fulfil inspection requirements
• Attend weekly one on one meetings with senior leadership team
• Understand roles of supporting departments (lettings, compliance, accounts, tenancy progression) and when to contact them
• Support others' growth and development
• Ensure the current portfolio is fully compliant (e.g., EICR, Gas Safety Certificate)
• Adhere to department standards
• Ensure tenants and landlords are informed about the end of tenancy process
• Provide guidance on deposit dilapidations

Attributes

• Work under pressure and know when to seek support or how to escalate complaints
• Good organisational and time management skills
• Seek work where capacity exists
• Self awareness of knowledge gaps
• Provide excellent customer service in every interaction with internal colleagues and external clients
• Show high engagement and willingness to learn

Benefits

Employee assistance programme, competitive holiday allowance plus public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.