Property Desk Loss Adjuster

Be the Expert Behind the Resolution At Davies, we understand that when property damage occurs, customers need more than just a claims handler-they need a trusted expert who can guide them through challenging circumstances with confidence and empathy.

As a Desktop Loss Adjuster, you will play a key role in delivering outstanding claims solutions, investigating complex domestic and commercial property claims from start to finish. Combining technical expertise, analytical thinking and excellent customer service, you will help customers navigate their claims journey while ensuring fair and accurate outcomes for our clients.

This is an exciting opportunity for someone who enjoys problem solving, making decisions and applying their technical knowledge to real world situations in a fast paced and rewarding environment.

Key Responsibilities

• Manage a portfolio of domestic and commercial property claims of varying complexity and value.
• Interpret and apply policy cover, terms and conditions to determine liability and settlement.
• Investigate property damage, identifying root causes and appropriate remedial actions.
• Assess claims involving fire, flood, subsidence, heave, landslip and other insured perils.
• Review contractors' estimates, repair scopes and technical reports.
• Negotiate fair and cost effective settlements with all parties involved.
• Identify opportunities for recovery and pursue subrogation where appropriate.
• Conduct investigative interviews and gather supporting evidence to establish claim validity.
• Provide expert advice and support to customers, clients and colleagues.
• Ensure all claim files are accurately maintained and managed in line with service standards and regulatory requirements.
• Continuously seek innovative solutions that deliver the best outcome for both customers and clients.

Skills, Knowledge and Expertise

What Makes You Successful

• Previous insurance claims or loss adjusting experience.
• Strong knowledge of domestic and commercial property claims.
• Excellent investigation, negotiation and problem solving skills.
• The ability to communicate technical information clearly and confidently.
• Strong organisational skills and the ability to manage competing priorities.
• A resilient and adaptable approach in a fast moving environment.
• Exceptional attention to detail and commitment to delivering high quality outcomes.

Benefits

• Career & Purpose
• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies-learning opportunities
• Environmental & Social: The Davies Foundation, local charity funding, Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme
• Financial Health: Pension matching contribution model (Employee 1.5%, Employer 2%; Employee 3%, Employer 3%; Employee 5%, Employer 5%)
• My Choices at Davies: High Street discounts and Financial wellbeing hub
• Refer a Friend
• Cycle to Work Scheme
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay
• Mental, Physical & Emotional Wellbeing: Wellbeing centre, move, munch, money & mind focus, discounts with 100s of retailers, EAP 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies (e.g., Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage)
• Flexible benefits include holiday purchase