Properties & Facilities Manager

Overview

Property & Facilities Manager role summary: We are looking for an experienced and driven Property & Facilities Manager to lead the delivery and growth of a facilities management contract. This is a pivotal role responsible for ensuring operational excellence, financial performance, and strong stakeholder relationships across the portfolio.

You will take full ownership of contract performance-overseeing service delivery, managing financial outcomes, and driving continuous improvement-while leading and developing a high-performing team. This role suits someone who thrives in a fast-paced, client-facing environment and has a strong commercial mindset.

Key Responsibilities

• Contract & Operational Leadership: Take full accountability for the successful delivery of all services within the contract, including soft services.
• Ensure consistent, high-quality service delivery across all sites in line with contractual requirements.
• Maintain full operational and statutory compliance, ensuring all PPMs are completed within SLA timeframes.
• Manage operational KPIs including PPMs, open/aged jobs, and quotes.
• Oversee asset capture and manage changes effectively.
• Drive continuous improvement through the use of management information (MI).

• Financial & Commercial Management: Own the P&L and ensure strong financial performance across the contract.
• Manage forecasts including outturn, WIP, and debt, driving improvements against financial targets.
• Ensure the contract meets all budgetary requirements.
• Work with clients to identify and develop new project opportunities.
• Manage and agree capital and major works programmes.

• Client & Stakeholder Management: Build strong working relationships with internal and external stakeholders.
• Act as the primary contact for clients, providing regular updates and reporting on performance.
• Produce monthly reports for senior management and clients.
• Ensure Service Level Agreements (SLAs) and contractual obligations are consistently achieved.

• Team Leadership & Development: Develop and maintain a robust and sustainable contract team structure.
• Lead performance management processes including appraisals, HR matters, and succession planning.
• Promote and support apprenticeship programmes.
• Conduct regular team briefings to ensure alignment and performance focus.

• Health, Safety & Compliance: Ensure all health & safety regulations and guidelines are strictly adhered to.
• Monitor, investigate, and report on accidents and near misses.
• Maintain risk registers and FMRs in line with compliance standards.

• Operational Efficiency & Innovation: Drive productivity through the effective use of systems and technology (PDA, handheld solutions, job management tools, vehicle tracking).
• Promote efficiency across all operational activities.

Person Specification

• Proven experience in property or facilities management within a commercial environment
• Strong P&L management and commercial awareness
• Senior-level team leadership experience
• Ability to plan, prioritise, and work independently
• Strong communication and stakeholder management skills
• Proactive, organised, and results-driven approach