Project Manager, eCOA, Fixed-Term

Location: UK, home-based

We are seeking a Project Manager to manage delivery of eCOA projects to internal and external clients.

Job Overview
Validates the project scope, plans and schedules for moderately complex projects; adheres to metrics for project success and begins to suggest appropriate metrics; provides input to and applies standards (e.g. delivery process, roles and responsibilities, operational norms, compliance).

Responsibilities

• Manage day-to-day implementation of eCOA projects
• Manage internal staff to support customer projects and manage internal service projects
• Define and monitor project scope, budget, timelines, resources, quality, and deliverables for the full project life cycle
• Ensure the project team adheres to high-quality service and all applicable corporate and client policies and standards
• Regularly review project contract terms and conditions, and project plan to ensure that all assumptions are still valid
• Work in close collaboration with the internal or external project stakeholders to achieve the study goals
• Establish strong customer relationships and seek opportunities to increase customer satisfaction and deepen relationships
• Communicate effectively with customers to identify needs and propose solutions
• Keep customers well informed on the status of internal service efforts and serve as a liaison between internal staff and customer
• Provide technical direction for the development, design, and systems integration for customer engagements
• Responsible for managing the development, review, and approval of project-related study documentation throughout the full life cycle of the project implementation
• Provide regular updates and reports to Sponsor and IQVIA upper management
• Conduct regular status meetings, reviewing project schedule, risks, issues, and outstanding action items
• Implement and monitor a risk management plan at the project level (raise to program level, as necessary)
• Implement corrective actions as needed to maintain project performance
• Identify opportunities for improving and streamlining projects
• Manage vendor relationship and tasks
• Manage the Lessons Learned process throughout the project lifecycle
• Communicate customer requirements to the product management teams, advocate on the customer's behalf, and communicate the status of enhancement requests to customers
• Manage project team members across multiple locations and time zones
• International travel required as needed

Education, skills, and experience required

• Bachelor Degree or equivalent
• A thorough understanding of Project Management principles - PMP / PRINCE II certification is a plus
• In-depth project management experience ideally within clinical research
• Experience and understanding of the clinical research environment and GCP principles
• Strong leadership, diplomatic, and motivational skills
• Open, transparent, and excellent communication skills, fluency in English both verbal and written
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent in planning, organizing, and monitoring
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Able to communicate and deal effectively with all levels of the organization
• Confident and comfortable with public speaking in front of a large and diversified audience. Ability to adjust presentation material for differing audiences
• Solid technical background, with understanding or hands-on experience in software development and clinical technologies (EDC, eCOA, IWRS, etc.)
• Strong working knowledge of Microsoft Office tools

This role is not eligible for UK visa sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at