Programmes Assistant

Our office base is in Liskeard, with the role involving travel across Cornwall to support training across the county.

Vacancy listed 23/07/2026

Details

Role Profile

Job Title: Programmes Assistant

Location: Our office base is in Liskeard, with the role involving travel across Cornwall to support training across the county.

Hours: 35 hours per week

Salary: Contract: £25,000 - £28,000 Fixed-term (ending 30th November 2027)

Interviews will be held on Friday 4th September in Liskeard

Real Ideas Organisational Purpose

Real Ideas Group works to solve problems and create opportunities that regenerate communities and support individuals to progress and flourish. We do this through four teams, each with a distinct focus. Pathways, delivering employability support; Liskeard Library, a library and cultural hub; Nature and Neighbourhoods, our consultancy service; and the Devonport Creative Quarter, growing the createch sector, creative careers, businesses and opportunities.

Pathways

Real Pathways as a team supports individuals, groups and communities to develop their skills towards personal development, learning or employment opportunities. This unit offers a programme of opportunity that has inclusion at its heart and seeks to make long and lasting positive impact, using the power of language and communication to develop life skills, careers and communities.

Job Purpose

As a Programmes Assistant, you will provide essential administrative and operational support to ensure the smooth and effective delivery of our programmes. You will coordinate practical arrangements including booking venues, organising participant travel and maintaining accurate programme records and attendance data. You will work closely with the trainers and delivery teams to ensure they have everything they need to deliver engaging and effective sessions, while providing hands on support at during in person delivery. Your organised, proactive and supportive approach will help create a positive experience for both participants and trainers and contribute to the successful delivery of our programmes.

Main Duties and Responsibilities

• Coordinate programme logistics, venues and resources.
• Maintain learner records and programme administration.
• Arrange learner transport and communications.
• Support trainers and learners during delivery sessions.
• Assist with reporting, compliance and data collection.
• Promote safe, inclusive and welcoming learning environments.

Real Ideas Wider Responsibilities

• To represent Real Ideas well, understanding and talking coherently about Real Ideas products and programmes to provide more value for customers and members.
• Work collaboratively across Real Ideas through active participation in Team days, training or other working groups.
• To adhere to and uphold Real Ideas' social purpose, strategic aims and policies.
• To contribute to a culture of inclusion and equality and demonstrate a commitment to removing all forms of discrimination.
• To act with integrity and always maintain the highest professional standards.
• To strive to meet individual and collective targets.
• To maintain the level of qualifications/personal and professional development and competence required to carry out this role and notify the company immediately of any circumstance that affects this.
• To use all Real Ideas systems & processes proactively and effectively.
• Track, report on, push for and celebrate social and environmental impact through the work we do, helping us create more as a result.
• A flexible approach is required for the role.
• Additional, reasonable duties commensurate with the role and as agreed in advance from time to time.

This job description is not necessarily an exhaustive list of duties and is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.

Person Specification Our values: How we behave

Working at Real Ideas is exhilarating, but it can also be challenging; we're not a typical organisation and by design we don't fit into traditional business structures or strict 9 to 5 working hours.

There's nothing typical about the people who work at Real Ideas. With experience in many different industries and cultures the one thing we all have in common is a passion to make a positive difference in the world.

Principally we're looking for people who embrace our vision and values, and who want to join us on this journey. Whilst your technical skills and abilities are important, being on board with our vision is crucial.

You'll need to be dedicated, tenacious and enjoy the challenges of working as part of multi-disciplined team. At Real Ideas collaboration is key, so you'll need to be a great team player, up for working with a wide range of people from colleagues and partners to members and suppliers.

We're interested in finding people who are proactive, hungry for opportunities to be responsible and accountable, and who can ride the waves of change with the wind in their hair and a smile on their face.

And because we always strive to be the best we can be, you'll be happy to challenge and be challenged.

If this sounds like you, then read on

We use the following criteria to assess your suitability for the role. Please note that requirements at the application stage represent the minimum requirements for shortlisting purposes.

Qualifications (Application)

• English and Maths L2 or equivalent
• Ideally: a related qualification (Level 2 equivalent or above) in administration or similar

Behaviours

Adaptability Looking at your ability to adapt to change

Culture Fit Do you share our beliefs/values and bring about diversity within Real Ideas?

Collaboration Can you collaborate effectively and work well with others?

Growth Potential Do you have the potential to grow with Real Ideas and can evidence goal setting and motivation?

Prioritisation Are you able to decide which task needs to be tackled immediately and which ones can wait - someone who can manage their time and prioritise effectively.

Digital Technology Do you have a commitment to adopting and using digital technology effectively to help solve problems and add value to the work of Real Ideas.

Experience (Application/ interview)

• Experience working in an administrative, programme support or coordination role.
• Experience organising practical arrangements such as venues, travel and events.
• Experience maintaining accurate records and attendance data.
• Experience supporting the delivery of training, events, workshops or programmes.
• Experience working with a range of people.
• Experience working within a training, education, employability or community setting would be desirable.

Knowledge (Application/ interview)

• Good understanding of administrative processes and programme coordination.
• Knowledge of the importance of accurate record keeping and data management.
• Understanding of the practical requirements involved in organising and supporting events, training or programme delivery.
• Good working knowledge of Microsoft Office or similar digital systems.
• An understanding of the needs of learners or participants would be desirable.

Skills (Application/ interview)

• Strong organisational and time management skills, with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to work proactively and use initiative to resolve practical issues.
• Ability to build positive working relationships with participants and colleagues.
• Good IT and digital skills.
• Ability to remain calm, flexible and responsive when supporting live, in-person delivery.
• Ability to work as part of a team while also managing tasks independently.

Other (Application/ interview)

• Strong commitment to diversity, equity & inclusion with a good knowledge and understanding of how discrimination works and the desire to work in an environment that challenges this.
• Willingness to work across Cornwall in community venues
• A strong empathy with the values and ethos of Real Ideas.

As an employee at Real Ideas, you have access to:

• 25 days holiday per year, increasing by 1 day per year's service up to a maximum of 30 days.
• Salary sacrifice pension scheme with competitive employer contribution
• Real Ideas' health cash plan
• Home & Tech scheme
• Cyclescheme
• 10% staff discount in Real Ideas Cafe's
• Enhanced maternity after 1 year of service