Programme Manager (Retail)

Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this.

With the help of our proprietary platform, we're able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide.

Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our new platform's potential. So, if you want to help shape the future of betting and gaming, then it's time to join us.

Reporting to the Programme Director, as an experienced Programme Manager, you will lead the delivery of the retail platform within Betfred delivery teams, encouraging a continuous improvement mentality in all that we do to ensure effective outcomes for the organisation.

You will provide strategic guidance to teams and project managers in ways that promote the company's culture.

The ideal candidate will be an excellent leader with strong experience in retail environments (ideally retail betting / gaming or regulated retail), with a clear understanding of store / retail operations, trading cycles, and compliance-driven delivery. They will have experience managing multiple disciplines and vendors to deliver outcomes in both Waterfall and Agile delivery models, particularly in seasonal or peak trading periods (e.g. sporting events, and high-volume retail cycles).

They will be able to operate confidently at senior stakeholder level while remaining hands on when required. Your ultimate goal will be to ensure that the programme delivers the desired outcome for our organisation.

Providing overall leadership for the delivery, ensuring alignment with retail online and shop operations, trading initiatives, and compliance requirements.

Work closely with Retail team to decide on suitable roadmap, strategies and objectives for the programme, considering both business as usual retail operations and peak seasonal demand (i.e. Cheltanham and Grand National).

Coordinating cross project activities and dependencies within the programme, including retail (SSBT, FOBT, OTC), compliance, trading, payments, and technology teams.

Developing and controlling deadlines and activities aligned to retail release cycles, seasonal peaks, and regulatory milestones.

Applying change, risk, and resource management with awareness of retail operational constraints and compliance obligations.

Assuming responsibility for the programme's people and vendors across both business and technology delivery streams.

Assessing programme performance and aiming to maximise outcome based and value driven delivery through flow metrics and predictable delivery outcomes, where applicable.

Maintaining the programme roadmap and schedule, ensuring alignment with retail priorities and seasonal events.

Reporting on programme status to senior executives with clear visibility of risks, dependencies, and retail impact.

Accounting for retail programme and project delivery, ensuring efficient delivery across both Agile and Waterfall initiatives as required.

Driving continuous improvement in delivery practices, including adoption of new ways of working, key programme and business metrics measure to improve predictability and throughput.

Proven experience as a Programme Manager within a retail, regulated, and customer facing operational environment.

Strong understanding of retail operations (store or online retail), trading cycles, and compliance driven processes.

Experience delivering programmes across both Waterfall and Agile delivery models, including hybrid environments.

A thorough understanding of programme, project management with Agile and Waterfall techniques and methods.

Demonstrable experience of initiating and delivering complex programmes in previous organisations.

Good understanding of flow based delivery metrics and their practical application for retail online business.

Outstanding leadership, problem solving and organisational skills with ability to operate in fast paced retail environments with hands on delivery approach.

Excellent communication skills with experience engaging senior level executives and business stakeholders.

Experience in retail or regulated environments (betting, gaming, financial services, or retail), with understanding of store operations, compliance constraints, trading systems, and customer impact.

Proven ability to balance BAU retail operations with large scale transformation programmes, including delivery in seasonal, high pressure peak periods.

Experience driving Agile maturity for retail online initiatives with flow based delivery improvements (e.g. lead time, cycle time, throughput) across multiple teams and programmes.

Collaborative and hands on leader who builds team cohesion, improves governance and transparency, challenges ways of working, and drives practical, value led change.

We offer a variety of competitive benefits, some of which vary depending on the role you're recruited to. Some of what you can expect in this role includes:

• A competitive rate of pay and pension contribution ( £65,000 -£85,000)
• Generous discretionary bonus schemes, incentives and competitions
• An annual leave entitlement that increases with length of service
• Access to an online GP 24/7, 365 days a year for you and your immediate family.
• Employee wellbeing support through our Employee Assistance Programme
• Enhanced Maternity & Paternity Pay
• Long Service Recognition
• Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.

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