Program Support Coordinator - EZRA

Job Role: Program Support Coordinator Location: London Hybrid (3 days a week in Old Street Office) Who We Are: We believe everyone can be better with a coach and we won't stop until we get there. Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people - not just those at the top - to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we d The Role
As a Program Support Coordinator, you will be instrumental in facilitating seamless program launches and ensuring the accuracy of participant data. Your responsibilities will include coordinating updates and managing data integrity, working closely with our Technical Operations team to uphold our commitment to delivering exceptional coaching experiences. What You'll Do

• Serve as a key resource for participant data management, ensuring participant data and all related records are created and maintained accurately and efficiently throughout participant's life cycle.
• Coordinate and manage participant activations/launches across multiple Ezra propositions, proactively identifying, troubleshooting, and resolving potential issues to ensure the best participant experience.
• License management, ensuring licenses are assigned appropriately so that revenue is recognized, and financial reporting is accurate.
• Coordinate and manage program extensions, ensuring an uninterrupted participant experience whenever possible, proactively identifying, troubleshooting, and resolving potential issues.
• Manage access to external partner platforms (Masterclass, Headspace)
• Develop and uphold a strong understanding of our systems and products to maintain best practices and provide informed guidance.
• Collaborate closely with Configuration Engineers and work cooperatively with multiple teams across various platforms.

About You You have:

• At least 1 year of experience in application support, implementation, or a related role, with a solid understanding of data management and the importance of data integrity.
• Exceptional attention to detail and a commitment to delivering high-quality work, ensuring accuracy in maintaining records.
• Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment, while being self-motivated and professional.
• A customer-centric mindset, supported by excellent written and verbal communication skills, enabling effective collaboration across teams.
• Fluency in English; additional languages are a plus.
• Familiarity with cloud-based systems is an asset.

You are:

• Passionate about continuous improvement, dedicated to finding innovative solutions that enhance processes and participant experiences.
• Highly organized, adept at managing multiple priorities and responsive to the needs of a distributed team across various time zones.
• A proactive problem solver who consistently meets deadlines while maintaining high standards.
• A collaborative team player who values diverse perspectives and enjoys building relationships across departments.
• Committed to upholding data integrity, recognizing its critical role in effective program management and participant success.
• Eager to contribute to a dynamic, inclusive, and supportive team culture where everyone can thrive.

Life at EZRA:

• Your Own World-class coach to help you grow personally and professionally.
• Coaching for Friends and family because coaching is a gift worth passing on.
• Work From Anywhere with two weeks a year to work wherever inspires you most.
• Charity Days to support the causes close to your heart - because doing good feels good.
• Learning Budget to fuel your curiosity. If it helps you grow, we're in.
• Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
• Regional benefits flex to fit your location and lifestyle.
• A welcoming place to do your best work. Comfortable, collaborative and inclusive and dog-friendly too!

We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.