Program Manager, Global Catalog Operations

Program Manager, Global Catalog Operations

operates in a global eCommerce environment with diverse businesses worldwide, including Retail, third-party marketplaces, eCommerce platforms, and web services for developers.

The Amazon product catalog consists of records describing physical or digital products, organized by relationships like variations (e.g., different sizes of the same shoe). Providing a good product discovery experience depends on the quality of our catalog, which requires complete, accurate, and well-structured data for each product.

The Global Catalog Operations (GCO) team, part of Amazon Selection & Catalog Services (ASCS) in India, leverages human intelligence to measure and improve catalog quality. GCO aims to enhance catalog engineering programs through expert human judgment, partnering with engineering teams to improve data quality across marketplaces.

We seek a highly organized, detail-oriented Program Manager to develop insights and eliminate quality defects affecting business metrics. Responsibilities include creating mechanisms to identify and resolve quality issues, collaborating with partner teams (Science, PMs, Engineering, Business), developing data-driven approaches with SWOT/BA teams, and managing complex opportunities into actionable solutions.

Key Responsibilities

• Drive data analysis, technology adoption, and process improvements to meet operational and business goals.
• Identify process gaps and collaborate with stakeholders to resolve them.
• Serve as SME and point of contact for process-related inquiries.
• Use quantitative decision-making tools to influence business/operational metrics.
• Meet deadlines in a fast-paced environment driven by complex systems.
• Perform deep process dives and propose improvements.
• Collaborate with cross-functional teams to enhance business metrics.
• Provide regular project updates, ensuring transparency and alignment.
• Prioritize process improvements aligning with business objectives.
• Develop risk controls, implement corrective actions, and ensure timely project completion.
• Innovate and establish procedures for long-term solutions.
• Drive continuous improvement and strategic decision-making.

Basic Qualifications

• 2+ years of program or project management experience.
• Strong analytical, problem-solving, and communication skills.
• Ability to prioritize in a complex, fast-paced environment.
• Influence, negotiation, and business solution skills.
• Understanding of operations ecosystems.
• Experience working with virtual teams across time zones.
• Experience presenting to senior leadership.
• Proficiency in SQL, SharePoint, Excel, PowerPoint, and Word.

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology.
• Experience with MS Access and advanced SQL.
• Experience gathering requirements and writing detailed documentation.
• Background in Continuous Improvement, Lean, and Six Sigma tools.
• Leadership in Continuous Improvement Projects/Kaizen.

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