Professional Services Manager

Professional Services Manager - EdTech

UK-based / Remote with occasional travel

Up to £65,000 + Benefits

Are you a commercially minded leader with a passion for technology driven education? We're supporting a fast growing global EdTech organisation in hiring a Professional Services Manager to scale and optimise their service delivery across international markets - with a particular focus on growth in the US Higher Education sector.

This is a fantastic opportunity to take ownership of the full professional services lifecycle, from onboarding and implementation through to training, consulting and adoption. You'll play a key role in ensuring customers achieve measurable value while driving revenue through an ever evolving suite of services.

What you'll be doing

• Leading and developing a high performing globally distributed services team
• Designing scalable delivery frameworks, playbooks and best practices
• Overseeing service delivery across implementations, integrations, data migrations and consulting
• Supporting sales with scoping, proposals and value articulation
• Partnering cross functionally to create outcome focused service offerings
• Improving customer adoption, retention and overall success metrics
• Driving operational excellence with strong KPIs and feedback loops

What we're looking for

• Experience in a Professional Services leadership role within SaaS or EdTech
• Strong commercial acumen - able to monetise and scale services
• Understanding of Higher Education procurement and delivery environments
• Excellent stakeholder management across regions and functions
• Familiarity with delivery methodologies (Agile/Waterfall/Prince2) and project tooling
• Both strategic and hands on - comfortable building and executing

Why apply?

• Influence global expansion and service strategy
• Join a mission driven organisation improving student outcomes
• Build scalable foundations and make a visible impact
• Competitive salary up to £65,000 + package + growth potential

If you thrive in a growing environment where you can shape the future of service delivery, we'd love to speak with you.