Professional Services Consultant

Professional Services Consultant

Southampton (hybrid working)

Up to £40,000 PA

We're recruiting on behalf of a successful software solutions provider seeking a Professional Services Consultant to join their growing team.

This is a varied, customer-facing role combining software implementation, system configuration, testing, training, technical support and project delivery. You'll work closely with customers to implement and optimise business-critical software solutions while gaining exposure to the full project lifecycle.

You are a motivated and technically capable professional who enjoys solving problems, working with customers and delivering successful software solutions. You'll be organised, adaptable and keen to develop your career within software consultancy and professional services.

Key Responsibilities:

Configure and implement software solutions for customers

Deliver customer projects, training and system rollouts

Support User Acceptance Testing (UAT) and go-live activities

Investigate and resolve customer issues

Write and maintain project and technical documentation

Design and execute test plans and test scripts

Work closely with development and technical teams to resolve issues

Provide ongoing customer support and consultancy

Requirements:

Experience configuring or supporting software applications

Strong SQL querying and data analysis skills

Customer-facing technical support or implementation experience

Excellent communication and stakeholder management skills

Strong troubleshooting and problem-solving ability

Desirable skills:

XML, XSLT, HTML, APIs or SSRS

Software implementation or Professional Services experience

User training delivery

Workflow, document management or financial software solutions

Project management or software testing experience

The role may involve UK and occasional international travel.

Hybrid working once passed probation, 1-2 days per week on site.

This is an excellent opportunity for a Professional Services Consultant looking to work on varied, customer-facing projects within a stable and growing organisation.