Professional - SAP Change & Training Analyst

About NTT DATA Business Solutions

NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo and operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multinational or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our clients trust our deep experience and proven approaches - all around the world. Our Change Training Analysts are encouraged to support the growth of this important line of business and contribute to the evolution of the practice itself by putting forward ideas and innovations to improve either client or colleague benefits.

On the job training is provided on the NTT Data Business Solutions project toolset.

Job Summary

As an OCM Change & Training Analyst you will support organisational change and training efforts for technology driven transformation projects. The role focuses on applying our Organisational Change Management (OCM) methodology to ensure smooth business change adoption and effective training delivery, ensuring that all stakeholders are prepared, engaged, and fully equipped to adopt new ways of working.

Duties/Responsibilities

• Change Management Support:
  • Assist in creating and executing change management strategies to drive successful adoption of new systems and processes.
  • Support the creation of a detailed impact assessment to evaluate the scope of change across various stakeholder groups.
  • Help develop and implement a change action plan, addressing communication, training, policy, and process needs.
• Training Development & Delivery:
  • Support training activities including needs analysis, material development, and tool selection.
  • Assist with organising and scheduling training sessions, including train the trainer and end user training.
  • Gather feedback from training sessions to ensure continuous improvement.
• Stakeholder Engagement & Support:
  • Help establish a Change Network of change agents, super users, and trainers to support the business transformation.
  • Support communication efforts, ensuring consistent messaging aligned with the change strategy.
• Process & Documentation:
  • Work with business process leads to update business process maps and create standard operating procedures (SOPs).
• Knowledge Sharing & Continuous Improvement:
  • Contribute to the advancement of the team's skills and knowledge base.
  • Take ownership of self directed learning and development.

Required Skills / Abilities

• Experience:
  • 2+ years in change management, training, or organisational development, with exposure to large scale technology transformations.
  • Experience in supporting OCM methodologies and training delivery.
• Skills:
  • Strong communication and interpersonal skills, with the ability to influence stakeholders across all levels.
  • Excellent organisational skills and attention to detail.
  • Ability to manage multiple tasks and prioritise effectively in a fast paced environment.
• Personal Attributes:
  • Self motivated, proactive, and adaptable.
  • Strong problem solving abilities and the ability to think critically about business processes and interdependencies.
  • Positive attitude, empathetic, and open to change.

Benefits

• Home Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements.
• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro rated for part time employees).
• "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year (pro rated for part time employees).
• Financial Security: Rest assured with our Group Life Assurance, covering 4 times your base salary.
• Pension Scheme: Secure your future with an employer pension contribution at 5% (minimum 4%).
• Income Protection: Gain peace of mind with our Group Income Protection plan.
• Health and Well being: Prioritise your health with our comprehensive Private Medical Insurance plan, including 24/7 helpline, lifestyle coaching, and more.
• Technology and Tools: Receive a laptop and mobile phone for both business and personal use.
• Wellness Initiatives: Take advantage of our cycle to work scheme and Electric Car Leasing option for sustainable commuting.