Productivity Lead - Operational Processes, Logistics and Supplier Management

Productivity Lead - Operational Processes, Logistics and Supplier Management

Location: Guildford, Milton Keynes, Manchester (Hybrid - minimum 2 days per week in office). Salary: £55,000 - £61,400 (Guildford/Milton Keynes) or £52,800 - £59,000 (Manchester). AQA is the largest provider of academic qualifications in the UK and marks over 10 million exam papers each year.

About the Role

Help improve how vital assessment materials move through AQA, from supplier workflows to operational delivery. Identify and lead productivity, quality and efficiency initiatives across operational processes, supplier activity and end to end workflows, supporting AQA's goals of delivering high quality, efficient service for learners, schools and colleges.

Key Responsibilities

• Lead multiple productivity, quality and efficiency initiatives.
• Identify opportunities to improve workflows across operations, logistics, scanning and creation of assessment materials and related activities, including supplier processes.
• Use data, productivity measures and time and motion studies to understand current performance and recommend improvements.
• Work with teams and suppliers to design, test and embed practical solutions.
• Set baselines, track benefits and report clearly on progress, outcomes and lessons learned.
• Support better resource planning by reviewing task allocation, workforce use and cost drivers.
• Build trust with stakeholders and help teams understand the purpose and value of change.

Desired Experience & Skills

• Experience improving productivity, workflow or process performance in logistics, operations or supply chain environments.
• Experience working with, or managing, third party suppliers and service providers.
• Strong analytical skills to analyse data, identify patterns and translate insight into clear action.
• Experience using project and change management approaches to plan, coordinate and deliver improvements.
• Curious, hands on mindset with confidence to challenge existing ways of working constructively.

What We Offer

• 35 hour working week with flexible, hybrid working.
• 25 days annual leave, rising to 30 days plus Christmas closure days.
• Comprehensive benefits package including pension (up to 18.5% combined contribution), BUPA healthcare support, wellbeing programmes and volunteering opportunities.
• Inclusive, values led culture with employee networks for LGBTQ+, neurodiversity, women, wellbeing, ethnic diversity and interfaith.
• Professional development and learning opportunities, with over 50% of permanent roles filled internally.

Diversity and Inclusion Statement

At AQA, we are committed to fostering an inclusive and diverse workplace. We welcome applications from individuals of all backgrounds and lived experiences and strive to ensure that every employee is valued, respected and empowered to thrive.