Production Support Team Lead

Production Support Team LeadBelfast Hybrid Working Manager Level

About the CompanyWe are a global technology-driven financial services organisation operating at scale across international markets. The business provides critical infrastructure, platforms, and data solutions that support high-volume, high-availability trading environments.

With a long-established history and a significant international footprint, the organisation employs thousands of people worldwide and operates across multiple regions and time zones. Technology is central to the business, underpinning complex, mission-critical systems that demand reliability, performance, and continuous improvement.

The OpportunityThis is a key leadership role within a production environment undergoing transformation. As Production Support Team Lead, you will play a central part in strengthening how Production Support aligns with business needs, improving operational resilience, and driving service excellence.

Based in Belfast, you will lead a local Level 2 Production Support team and act as the primary escalation point for critical production issues. This is a hands-on role combining technical depth with people leadership, supporting complex distributed applications across on-premise and cloud-based environments.

Key ResponsibilitiesTechnical & OperationalLead and manage Belfast-based resources within a global Production Support function

Provide Level 2 support for business-critical applications in a high-availability environment

Act as the escalation point for complex production incidents, performing root cause analysis and resolution

Manage Incident, Problem, and Change Management processes in line with ITIL principles

Oversee application installations, upgrades, fixes, and enhancements across production and non-production environments

Monitor application performance, system health, and service availability

Manage application stacks across environments in collaboration with international support teams

Develop and maintain automation scripts (Shell, PowerShell, Perl, Python, SQL)

Create and maintain technical documentation, including runbooks and troubleshooting guides

Lead major incident calls and production-related initiatives

Submit and manage change control requests

Leadership & ManagementDrive team performance against agreed objectives and service standards

Monitor and report on operational KPIs

Plan workloads, resource allocation, and operational priorities

Promote strong collaboration with technology and business stakeholders

Develop learning and development roadmaps for team members

Support recruitment and internal mobility initiatives

Essential Experience & SkillsProven experience leading a Level 2 Production Support team

Strong experience with Windows Server environments

Advanced Unix/Linux skills

Strong SQL skills (T-SQL, SQL Server Management Studio)

Working knowledge of networking tools (SSH, SFTP, traceroute)

Scripting experience in PowerShell, Bash, or Perl

Strong understanding of ITIL-based support processes

Experience with monitoring and observability tooling

Demonstrated use of automation to improve efficiency

Solid understanding of Change Management

DesirableExposure to cloud or hybrid architectures

Knowledge of HTML, JavaScript, or CSS

Additional database optimisation experience

Familiarity with CI/CD pipelines and DevOps practices

Why Join?Lead a critical function within a large-scale, technology-led organisation

High-impact role supporting complex, business-critical systems

Opportunity to shape team structure and operational processes in Belfast

Hybrid working model

Strong focus on learning, development, and career progression

Inclusive culture where diverse perspectives are valued

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or .

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.