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Production Support Engineer

Posted 21 hours 7 minutes ago by Southeastern Railway

Permanent

Full Time

Other

England, United Kingdom

Job Description

Responsibilities

Support production teams by interrogating and analysing train data systems (EMS, Rtd, RCM, OTMR) to deliver first time fixes.
Capture and analyse defects as they are reported, helping to reduce incidents arising from maintenance activities.
Work closely with Technical Services and the Performance Team to identify root causes and implement effective corrective actions, including briefings, process improvements and best practices.
Develop fault finding guides and support pre production/project activities.
Coach and mentor engineers in advanced fault finding techniques during routine maintenance and when investigating repeat or complex defects.
Use train data proactively to identify problem units before in service failure, raise work reports and define scopes of work where required.
Support the rectification of technically challenging faults, monitoring unit performance for up to six days post repair to ensure fault free operation.
Provide technical support on issues affecting delivery, including procedural clarification, component identification and maintenance best practice.

Qualifications

Experience of rolling stock maintenance, planned maintenance processes and rail vehicle system repair.
Technical knowledge of Southern Railway rolling stock fleets (preferred).
Good understanding of train management and mainframe systems, including EMS, TRUST and hybrid systems such as GENIUS and RAVERS (preferred).
Competence in Microsoft Office applications (Windows, Word, Excel).
HNC/HND qualification in an Electrical Engineering discipline (desirable).
Excellent communication and interpersonal skills.
Demonstrable ability to work effectively as part of a team.
Strong problem solving and analytical skills.
Ability to make sound technical decisions under pressure.
Self motivated, able to meet tight deadlines when required.
Strong electrical and mechanical fault diagnosis skills, including interpretation of electrical and software schematics.
Strong interest in coaching, mentoring and developing others.
All successful candidates must undertake and pass a full safety critical medical before formal offer.

Benefits

Additional Information

All successful applicants will need to pass a Personal Track Safety course or a Depot Track Safety course (full training provided).
All offers of employment are subject to satisfactory references, right to work verification, a basic criminal record check and a pre employment medical assessment.
Work visa sponsorship is not available for this role.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer an interview to applicants who apply under these schemes and meet the minimum criteria for the role.