Production Director

ABOUT THE ROLE The Event Production Director will oversee the smooth delivery of multiple projects and activations across the agency. They'll lead and inspire a team of producers at mixed levels, guiding work across varied clients, budgets, and scopes.

They'll play a key role in resourcing the team effectively, leading on pitches, and working closely with producers on live projects to ensure creative, commercial, and operational excellence.

Success in this role means leading by example, inspiring confidence, anticipating challenges, and driving the team to deliver exceptional, effective work.

ABOUT US We are a culturally connected, experience agency with Heaps of creative energy and Stacks of strategic thinking and production expertise. We're not afraid to be bold. We fuse big ideas, cultural insight, and a playful approach to design experiences that mould what's next.

We do not believe in "one size fits all." Instead, we come at every brief with a fresh perspective, underpinned by a deep understanding of trends and consumer behaviour. This ensures our solutions are authentic and land ROI, legacy, and fame.

We don't just create-we collaborate. Our house-style is grounded in long term partnerships, where we co create with our clients, taking on their challenges and delivering seamless experiences that resonate.

We work with commercial brands to produce moments which crescendo their marketing calendars. We love what we do, and that passion shows right through the design process and into all physical touchpoints. We join the dots between an array of talented people to create immersive experiences-whether that's a brand trip, a VIP party, or an all singing, all dancing store launch!

Our clients include big names such as Nike, Estée Lauder, Longchamp, and Selfridges.

Heaps + Stacks is an equal opportunity employer, committed to creating a diverse and inclusive environment, where all applicants will receive equal consideration regardless of race, ethnicity, religion, gender, sexual orientation, age, or disabilities.

At the core of our agency are our guiding values:

• Imagination - We think beyond the ordinary, inspiring each other to dream big and challenge the status quo.
• Joy - We understand that play and wonder are powerful tools for creating authentic emotional connections with today's audiences.
• Energy - Shooting for the moon - we thrive in the moment where big ideas are realised. We push the boundaries in search of innovation.
• Care - We are thoughtful stewards of the brands we partner with, fostering kindness within our team and taking a mindful approach to every project we undertake.

WHO YOU'LL BE WORKING WITH Internal: The EPD will lead on the day to day management of their direct reports, Senior Producers and Producers, supporting them in overseeing Junior team members. They will be accountable for team performance and ensure everyone has clear development goals and ongoing learning opportunities.

External: Various client teams, including senior level clients and directors (EPD may often need to lead on meetings with support from wider team). Suppliers who need specialist and experienced knowledge and who are integral to activation success such as set build, lighting, tech, stylists etc.

Line manager: EPD will report into the Business Unit Director

WHAT'S EXPECTED Your duties are included but not limited to the below:

Project Management

• Overseeing and guiding the delivery of large scale projects and activations across the agency, setting teams up for success from initial brief through to the live.
• Effectively work cross functionally and build relationships with different H+S departments, to reach client goals for each project.
• Leading and inspiring the team to ensure projects are delivered successfully on time and on budget from pitch to wrap stage
• Ensuring consistency & quality of projects and improving efficiencies within the team
• Creating ways of working for the project team to make sure timings and deadlines don't get missed or truncated
• Signing off project timelines, proposals and budgets for your direct team - includes scoping out the commercial viability of live jobs once signed off
• Managing and sharing client facing budgets and quotes - includes internal budget management and P&L updates
• Contracting negotiation with 3rd parties - includes management of SOW
• On site event delivery - UK and overseas. Sometimes working weekends and evening as required
• Post event evaluation of all projects (lead by the producer) - working out areas of improvement and collating reports and actioning any feedback
• Making senior decisions on client accounts with the company's best interests and future business objectives in mind.
• Making sure all projects are wrapped and reconciled - includes internal and external wrap meetings, client gifting, website and creds copy
• Making sure all tracking and receipts are filed and captured in the correct ways and on time

Client Management

• Act as senior client lead, maintaining strong relationships and overseeing day to day communication at a strategic level.
• Ensuring client communication is at the right level throughout - and there's a good mix of calls and f2f meetings to develop good relationships
• Run client onboarding that coincides with the client retention strategy
• Pro actively pitch new event ideas to top clients
• Feed into ways to build and improve the client retention plan
• Create client roadmaps for the future planning
• Identify opportunities for account growth and revenue generation.

Team Management

• Managing the teams' workload; ensuring projects are evenly distributed, and that each member is getting the chance to take on new challenges whilst being supported.
• Supervising relevant project workflow management (CRM/Synergist/Float/Timesheets.)
• Supervising client communication throughout the project, ensuring there's a good mix of emails, calls and f2f meetings to develop good relationships.
• Line management of a project team feeding in on their goal setting, appraisals, training and development.
• Expert training and coaching the team where needed across; project management, deck writing, budgeting, jargon, best ways of working with any tips and tricks as you go.
• Ensuring consistency & quality of projects and improving efficiencies within the team.
• Steering the team to book onto culture activities and other team bonding and/or learning ops.
• Managing invoices and payment for all teams' jobs.

Supplier Management

• Ultimate management of all suppliers for your teams jobs, including cost negotiations - making sure we get 3 quotes where possible
• Sending out and chasing invoices and making sure invoices are submitted for payment on time
• Speaking to RAMs and insurance suppliers on jobs which may require specific consultation
• Marketing and Lead Generation
• Making sure all staff on the social accounts post when they go on jobs on their own.
• Work with marketing, creative, brand experiences and design teams during RFP process to assist with building experiential related presentations for clients.
• Working with wider team on new business tenders and to successfully deliver pitches.
• Looking for and working on external marketing opportunities for the business with an entrepreneurial spirit.

Wider business responsibilities

• Having a huge input into the company culture, the way we work, the work we create and the general day to day atmosphere and aspirations of the business.
• Involved with resourcing - including interviewing new recruits and managing of freelance staff and making recommendations for any full time staff that might need to be recruited for by the Studio Manager and snr leadership team.
• Identifying opportunities for new systems to simplify and speed up the way we do things - leaving us more time to focus on creating great events.
• Ensuring annual profit targets are met through close management of teams and suppliers and client budgets.
• Passionate in pushing innovation & creative brand solutions in a way which organically drives business.
• Proposing and pushing sustainable and responsible event options.
• Supporting Leadership Team in the day to day running of the agency
• Play a key role in managing the studio environment, overseeing storage, and ensuring projects and materials are properly wrapped and organised post event.
• Performance in this role will come from guiding the team towards:
• Outstanding Creative / pushing the limits and doing something different.
• Quality of what's produced - (inc sustainability and use of materials).
• Appropriate use of cash - saving money where appropriate but also allowing enough money to gain the quality/ creative freedom we require.
• Account Management - creating a joyful and stress free experience for the client to ensure repeat business.

SALARY & TIME COMMITMENT This role is predominantly office based (we imagine at least 2/3rds of your time would be in the office) and we are ideally looking for someone to work full time.

Salary would range between £60,000 - £65,000 depending on experience.

Please note we review salary regularly to make sure the team moves in line with the business as well as their individual efforts!

WORKING WITH US To enjoy your role and to succeed here, you need to be able to work at a fast pace and love a busy . click apply for full job details