Production Applications / L2 Support Engineer

Role: Production Applications / L2 Support Engineer-INSIDE IR 35
Location: London (Hybrid - 3 days onsite: Tues/Wed/Thurs)
Duration: 6+ months contract
Domain: Retail Application Support
Shift Flexibility: Weekend rotational shifts required (compensated with time off in lieu)

Experience: 6+ years in application support or development

Technical Skills:

Java (comfortable analyzing code)

SQL & Database knowledge

Splunk: Strong in querying, regex, alerts, and dashboards

Other Requirements:

Strong communication & collaboration with internal teams

Production issue troubleshooting and log analysis experience

Familiarity with ITIL practices, ticketing systems, and SLA management

Proactive in identifying and resolving production issues

Able to collaborate with Dev and L3 teams for incident triage and change reviews

Experience managing Major Incidents and post-mortem processes

Ideal for candidates interested in support-focused roles and working in dynamic, customer-facing environments.