Product Support Representative

Make your mark at one of the biggest names in payments. We're looking for a Product Support Representative to join our ever evolving Corporate team and help shape the future of global commerce.

What you'll own

• Delivering an exceptional support experience to our customers by providing expert guidance and resolving a wide range of product-related queries.
• Deliver high-quality support to Worldpay clients, acting as a trusted point of contact for product and service-related enquiries.
• Handle incoming customer requests and work to resolve issues associated with product installation, operation, maintenance, and functionality.
• Investigate and resolve customer concerns relating to account updates, payment processing, billing enquiries, orders, and other service-related issues.
• Provide in-depth product support, researching complex issues and identifying effective solutions.
• Troubleshoot hardware and software-related problems, recommending and implementing corrective actions where appropriate.
• Accurately document customer interactions, technical issues, and recurring trends to support continuous improvement initiatives, product enhancements, and quality programmes.
• Collaborate with internal teams to ensure timely resolution of customer issues and deliver a seamless customer experience.

What you'll bring

• Previous experience in a customer support, technical support, helpdesk, or service environment.
• Strong analytical skills with the ability to diagnose issues, identify root causes, and recommend solutions.
• Excellent organisational and time management skills, with the ability to prioritise multiple tasks effectively.
• A proactive and solution-oriented approach to problem-solving.
• The ability to work independently while also collaborating effectively with colleagues and stakeholders.
• Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly and confidently.
• A forward-thinking mindset with a passion for continuous improvement and delivering exceptional customer service.
• Confidence using technology and learning new systems and products quickly.

It's a bonus if you have

• Banking or Payments experience
• Knowledge of Worldpay products

Think like a client: We care deeply about our clients' success. We ask, listen and learn - curious to understand first. Our passion drives excellence in everything we set out to do.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Our core hours are 8am-6pm and during this time you will be responsible for servicing our most valued customers through both telephone and case work, ensuring our customers have a fantastic experience. Hybrid working Monday - Friday

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Explore the benefits we offer to Globalpayers in the United Kingdom

My Health

• We offer access to medical coverage that supports the health and wellbeing for you and your family

My Money

• In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

• We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing

My Family

• FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

• We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.