Product Owner

Location: Cardiff (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Product Owner means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

This is the job

We're looking for a technically leaning Product Owner to join our Digital team and help shape the future of the AA Driving School's digital products. This role is ideal for someone who enjoys working at pace, thrives in collaborative environments, and is motivated by delivering meaningful customer and commercial outcomes.

You'll work closely with a Senior Product Owner and cross-functional delivery teams to evolve and optimise digital journeys across web, app and internal systems. Acting as the bridge between business stakeholders and technical teams, you'll ensure priorities are clear, value-driven and customer-centred.

What will I be doing?

• Own and prioritise the product backlog in line with business goals, customer needs and technical considerations, supporting delivery across multiple digital products
• Translate complex business and customer requirements into clear, actionable user stories with defined acceptance criteria
• Work closely with engineering, design and analytics teams in an Agile environment to deliver high-quality digital solutions
• Collaborate cross-functionally with stakeholders across Digital, Operations, Marketing, Finance, Compliance and Customer Services to ensure alignment and shared understanding
• Use data, insight and experimentation to define KPIs, measure performance and continuously optimise digital journeys
• Champion seamless, inclusive and customer-centred experiences across online, app and internal systems

What do I need?

• Demonstrable experience as a Product Owner, with a technical lean and confidence working closely with engineering teams
• Strong communication and collaboration skills, with the ability to work effectively across diverse, cross-functional teams
• Proven ability to manage multiple, fast-changing priorities, ideally across more than one product or digital proposition
• A solid understanding of Agile and Scrum ways of working, including backlog management and delivery ceremonies
• Experience delivering and optimising end-to-end digital customer journeys, guided by data, insight and usability testing
• Excellent organisational skills, a customer-centred mindset, and the ability to perform well under pressure while making balanced trade-offs

Additional information

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.