Product Owner - Customer experience (h/f)

Product Owner - Onboarding and Customer Experience

Sheffield - 3 Days on-site

£500-600p/d Inside IR35

emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.

We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients.

Our commitment is not just towards our clients, but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.

We are seeking a strategic and visionary Product Owner to lead the evolution of our Wholesale Digital Channels, with a strong focus on onboarding and customer experience optimisation. This role is pivotal in shaping digital product ownership, driving data-led decisions, and enhancing business propositions across our client services.

Key Responsibilities:

• Lead the design and execution of digital strategies for Wholesale Digital Channels.

• Own and deliver the OBKYC New To Bank roadmap.

• Develop and implement the Client Services roadmap to expand customer channel options.

• Create cost-effective, scalable components aligned with our micro-component strategy.

• Drive digital design and delivery across end-to-end customer journeys.

• Conduct user research, analyze market trends, and identify customer pain points.

• Engage and manage stakeholders across operations, legal, and compliance.

• Build and maintain Management Information (MI) to support strategic decisions.

• Prepare data-driven business cases in collaboration with stakeholders.

• Analyze customer feedback and usage data to identify improvement opportunities.

• Translate strategic goals into actionable product backlogs and define MVPs.

• Communicate a clear product vision to engineering and business teams.

• Foster collaboration across banking divisions and challenge existing norms.

• Oversee Technology and Business OKRs, driving continuous improvement.

• Manage governance activities including Cloud and Data Governance within OBKYC.

Key Requirements:

• Proven experience in digital or user-centric product roles.

• Strong background in onboarding and KYC/CDD solutions.

• Excellent prioritization and decision-making skills.

• Ability to influence and engage stakeholders at all levels.

• Commercial acumen within regulated environments.

• Experience managing teams or initiatives in regulated industries.

• Strong analytical and problem-solving skills, especially in Agile settings.

• Familiarity with a range of product management tools.

• Understanding of various financial service models.

Interested?

At emagine, we are committed to building an international and diverse team by embracing our different backgrounds.

If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential.

emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin