Product Manager Lead

Position summary:

The Product Management team at TransPerfect is comprised of individuals skilled in proactively managing the development process of our applications with a desire to apply their knowledge during the entire lifecycle of an application, from gathering requirements to releasing to Production.

A Product Manager Lead may lead a team of two or more individuals. This position is designed to use the product management expertise and technical skills of the individual to train and/or mentor team members, assign and execute initiatives that improve automation within production teams across the company, and find creative solutions when issues arise. They also serve as the escalation point in their region for any issues regarding products developed within our team.

Position responsibilities:

• Serve as a manager or mentor to one or more Product Managers within the Technology Solutions team to expand reach of technical knowledge across the company
• Establish and maintain best practices, processes, and standards for the Tech Solutions Product Management team
• Ensure all products within the team's portfolio progress on schedule; act as a point of escalation for blockers, risks, and off-track timelines
• Facilitate cross-functional collaboration between product, development, design, and other key stakeholders to drive alignment and execution
• Set clear goals and performance expectations for direct reports, providing ongoing coaching, feedback, and performance reviews
• Report regularly to senior leadership on roadmap progress, product impact, and strategic initiatives led by your team
• Drive a culture of continuous improvement and innovation within the Product Management team
• Manage and oversee internally developed products that improve automation and efficiency within our production teams
• Support the entire product line life cycle from strategic planning to release, taking an active approach during Testing/Quality Assurance cycles of new product versions
• Review documentation updates for your team's products
• Serve as regional escalation point for any issues regarding products developed within our team
• Collaborate with Technical and Implementation Project Managers and Implementation team to roll out products as required
• Monitor development progress and set deadlines, and use project management tools to track developers' workload and product roadmaps
• Act as a technical expert when new setups need testing, report bugs, review development tickets, and independently follow up until successful implementation is complete
• Regularly evaluate product performance and conduct risk assessments
• Use the metrics for success and effectiveness of new products to drive future improvements and development, in cooperation with Tech PMs or Tech Program Managers if deemed necessary
• Collaborate closely with the Technical Program Managers to identify potential integration opportunities for yourself or other Product Managers to pursue
• Proactively identify accounts or departments that could benefit from our existing integrations
• Act as second line support for reported issues of a technical matter
• Create product specifications for new development or improvements for the products you manage, ensuring they are detailed, clear, and aligned with business goals. Share them with your manager for review and approval before implementation.
• Create testing plans and lead User Acceptance Testing during the final stages of development
• Pivot project plans when needed, according to business and user needs
• During development and post product release, collect and evaluate Production feedback and provide information to the development team
• Consistently provide constructive feedback to all stakeholders in the software and process development cycle
• Create clear instructions for all Production users and update as new improvements, processes, and features are rolled out
• Collaborate and assist with any other Technology Solutions process optimization initiatives as needed
• Complete any other tasks that are deemed appropriate for the role and assigned by the manager/supervisor

Essential skills required:

• Excellent communication skills (both written and verbal) in English
• Strong ability to think both technically and pragmatically
• Strong organization and time management skills
• Strong problem-solving skills, especially in the context of troubleshooting, and excellent analytical skills
• Deep understanding of all aspects of the software product development lifecycle
• Ability to inspire and guide others by earning trust, fostering connections and communicating effectively
• Adaptable and motivated by a strong desire to learn and continuously enhance abilities
• Demonstrated ability to lead and prioritize multiple complex projects simultaneously, driving efficiency and delivering consistent results under pressure
• Maintains professionalism, focus, and result-orientation in all situations, especially under pressure and when shift in priorities is required
• Expertise in tailoring communication across audiences - translating complex technical concepts for non-technical stakeholders while engaging effectively with technical teams

Required experience and qualifications:

• Minimum Bachelor's degree or its equivalent
• Minimum 4 years of Product Management experience, working with Developers and stakeholders to define features and create a product roadmap
• Advanced technical background with hands-on experience in REST APIs and PHP/Laravel
• Minimum 2 years of experience in a leadership role
• Knowledge of JIRA, Confluence, Testiny, or equivalent systems

Desired skills and experience:

• Fluency in a foreign language
• Minimum 4 years project management experience or similar type of project lead role
• Computer Science or Engineering degree
• Prior translation industry experience

TransPerfect and its companies provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.

We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.

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