Product Manager, Fraud and Consumer Safety

About Us

NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors , and were named to the Forbes Fintech 50 in 2025.

We operate two core products:

• NALA , our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia.
• Rafiki , our B2B payments infrastructure, is powering global payments.

Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp - operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first always.

At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever.

Join us in building Payments for the Next Billion

Your Mission

Our Fraud and consumer safety team, protects NALA and its customers from fraud and general abuse. This will include building new tools for fraud prevention, detection, and mitigation. If you enjoy building features to protect our customers and our company against attacks and scams, then this is the one for you. If you'd like to learn more about what our teams are focusing on, tech stack or how we work, please use this link for our Notion page.

Your Responsibilities in this Role

• Partner with engineers to design robust technical solutions and deliver high-quality features
• Write code, contribute to system design, and guide architecture decisions
• Manage and coach 5-6 engineers, running effective 1:1s, feedback sessions, and career development planning
• Collaborate with other Engineering Managers and Product Managers to align squad goals and processes
• Build a high-performing team culture rooted in accountability, learning, and autonomy
• Hire and onboard new engineers to support our rapid growth
• Report on delivery progress, system performance, and team health to leadership

Must-have requirements

• Strong technical background due to the strong technical nature of the products being built.
• Proven experience shipping a breadth of high-quality consumer product features at a Fintech or Payments company
• You have 5+ years of product management experience shipping world-class products at fast-growing companies and have had demonstrable engagement with Design, Engineering and Leadership teams.
• You are fluent in SQL and have strong software engineering experience to interrogate product data yourself and make good decisions. We understand that perfect data is not available but knowing what pragmatic assumptions can be made to drive reasonable decisions is very important
• You have enough engineering context to know a bad MVP from a good one and have experience with product discovery methodologies
• You have strong empathy for customers and an unwillingness to compromise on user-centered design
• Experience in working with third parties, whether it's evaluating APIs and capabilities, mapping out integration plans or evaluating different technology options

Nice to have requirements

• Previous work in early-stage or scaling startups
• Familiarity with fraud trends and regulatory expectations in the UK, African, and Asian financial ecosystems
• Previous work with external partners and APIs related to identity verification or transaction security
• Experience designing robust, developer-friendly APIs (e.g., REST, GraphQL)

Success in the role looks like

3-Month Metrics

• Defined and validated a clear roadmap for fraud and consumer safety tooling
• Launched first iteration of a fraud detection or mitigation feature, in collaboration with engineering
• Completed 20+ user research interviews to identify top user pain points and refine problem framing
• Built and tested messaging for fraud-related product features across key market segments

6-Month Metrics

• Fraud incident rate reduced through implementation of targeted prevention features
• New market expansion product strategy finalised and approved by leadership
• Cross-functional delivery cadence established and delivering measurable improvements to consumer safety
• Regular reporting framework in place to track fraud KPIs, user impact, and feedback loops

️ Interview Process

You will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter.

If successful you will be selected for our interview process which has 5 stages:

• 30mins Interview with the Talent Team
• This is our initial touchpoint. We're keen to understand your motivations and experiences better. As a tip, reflecting on why you applied for this role and being familiar with your application responses will be beneficial.
• 45 mins Product Sense
• You'll meet with Nico, CTO and Co-Founder here at NALA
• Our take home Task
• We will send you a specific task to the product team you're interviewing for
• 1 hour Task Review Interview
• You'll meet with Benji, CEO & Co-Founder & Nico, CTO & Co-Founder. We will ask you to present your task back to the team. They will have some questions prepared and will deep dive into some areas of the task with you
• 30 mins Customer Empathy
• You'll meet with Benji, CEO with a specific session focused on customers, as per one of our values
• References
• We conduct reference checks for all hires.
• Decision
• We aim to provide timely feedback on your process and next steps.

️Benefits

• 27 Days Off Plus UK Bank Holidays: Take the time to decompress. Working at a startup is hard!
• Hybrid Working: We work in our Canary Wharf Office four days a week (Monday, Wednesday, Thursday and Friday).
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
• Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period).
• Enhanced Pension: Salary sacrifice pension scheme via Penfold giving you flexibility and control on how you save for your future!
• Global Workspace: Get access to WeWork locations worldwide.
• Learning Budget: Fuel your growth with $1000 annually for learning and development.
• Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team.
• Monthly Socials: Join fun social events every month for great times.
• Free Coffee: Enjoy barista-style coffee at your fingertips.