Product Manager, EMEA Controls Service

Job Overview

The Product Manager, EMEA, Controls Service is accountable for innovation, development, and management of service products within the Controls domain in the Europe, Middle East, and Africa (EMEA) region. This role operationalizes global service platforms within the region and is responsible for building and managing region specific service products using the Rapid Closed Loop (RCLP) new service design process. This role sits within the Global Service Product Management organization and is a key partner to the EMEA domain and leadership teams.

Key Responsibilities

• Own and manage a portfolio of service offerings for Building Management Systems, including HVAC controls across commercial buildings
• Deploy and operationalize global controls service platforms that include remote monitoring, diagnostics, and predictive maintenance for the EMEA region
• Develop and launch region specific service offerings for BMS and connected building systems, aligned with global product architecture and standards
• Serve as the subject matter expert for Controls Service, with deep knowledge of BMS platforms (including Metasys), HVAC control systems, and system integration
• Drive execution of Rapid Closed Loop processes to continuously improve and scale service offerings
• Partner with sales and field teams to increase service attachment, renewals, and penetration across the installed base of BMS and HVAC controls systems
• Represent the voice of the EMEA customer and field organization to inform global product and connected platform strategies
• Support continuous improvement initiatives through lean methodologies, including kaizen, problem solving and value stream mapping

Success Measures

• Supports region domain service P&L performance, including revenue growth and margin expansion
• Delivers on-performance new service introduction (NSI)
• Improves service attach/linkage rates across the portfolio
• Increases premium (full coverage) service mix
• Drives growth in connected assets

Qualifications Required

• Significant experience in service product management, service operations, service commercial enablement, or product lifecycle management
• Strong domain expertise in commercial building systems, including Building Management Systems (BMS), such as Metasys or similar platforms; HVAC controls, field controllers, and building system integration
• Connected building solutions
• Proven track record of bringing service offerings to market for installed building systems and scaling adoption
• Experience with lifecycle and service models, including maintenance, remote services, upgrades, and long term service agreements
• Strong cross functional leadership across engineering, field operations, sales, and digital teams
• Solid commercial acumen, including pricing, packaging, and service economics
• Proficiency in English, both written and spoken
• Willingness and ability to travel 10-25% of the time

Preferred

• Bachelor's degree in Engineering, Business Administration & Management, or Technology
• Experience working with digital or connected solutions
• Familiarity with Lean methodologies and tools