Product Manager

Product Manager - D365 CRM & CCaaS

Contract UK Hybrid/Remote

We are seeking an experienced Product Manager to lead the delivery and evolution of Dynamics 365 CRM and Contact Centre (CCaaS) platforms across multiple international markets.

Key Requirements

• Proven experience delivering D365 CRM and CCaaS solutions
• Strong understanding of contact centre technologies and omnichannel journeys
• Experience delivering complex change within insurance or regulated environments
• Excellent stakeholder, vendor, and delivery management skills
• Strong knowledge of Agile, Waterfall, and hybrid delivery approaches

Key Responsibilities

• Own end to end delivery of CRM and CCaaS initiatives
• Drive prioritisation, governance, risk, and dependency management
• Coordinate business stakeholders, technical teams, and delivery partners
• Ensure solutions align with best practice, compliance, and customer outcomes

Start: ASAP
Location: UK (Hybrid/Remote)
Contract: Day Rate Contract (Inside IR35 status to be confirmed)