Product Manager - SaaS

• Global Leading Technology Brand
• SaaS - Platform based Technology Services
• London/City/Hybrid Working
• £65,000-£75,000 salary + benefits package depending on experience

Our client a global technology leader is currently looking for a Product Manager

As a Product Manager you will be responsible for driving the development and enhancement of internal software focused on the Operations departments within the business. You will work closely with cross-functional teams including development, operations, and the wider product team to define and implement the roadmap, and overall strategy.

Key Responsibilities:

• Lead the delivery of end-to-end product life cycle for Operational software, from concept to launch.
• Collaborate with stakeholders to define product requirements, user stories, and acceptance criteria.
• Conduct market research, analyse user feedback, and monitor competitor products to inform product decisions and identify opportunities for innovation.
• Translate business requirements into clear, actionable product specifications and work closely with development teams to ensure timely delivery.
• Drive product performance by defining success metrics and monitoring product usage to identify areas for improvement.
• Champion customer-centric product design and ensure the usability and quality of the product.
• Facilitate cross-functional communication to ensure product goals are understood and met across all teams.
• Support customer-facing teams by providing product training, demos, and support during product launches.

Qualifications and Skills:

• 2-6+ years of experience in product management
• Deep understanding of helpdesk processes, ticket workflows, and customer service operations.
• Experience with Agile methodologies, managing sprints, and working in a fast-paced environment.
• Proven track record of successfully launching and iterating on software products.
• Strong problem-solving skills and the ability to think strategically about product opportunities.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with both technical and non-technical stakeholders.