Product Manager - Customer Journey

Product Manager - Customer Journey

Stockport | Hybrid - 2 days per week

Up to £65,000 + 16% bonus + benefits

We are recruiting for a Product Manager to join a leading UK insurance organisation and help improve the way customers, advisers and brokers access support.

The business receives 100,000+ calls every month, so there's a huge opportunity to improve customer journeys, increase self-service and reduce unnecessary calls.

This is a strategic Product Manager role, with around 80% Product Management and 20% Product Ownership. You'll be looking 12-18 months ahead, owning the product strategy and roadmap and driving meaningful business change.

What you'll do

• Own the product strategy and roadmap
• Identify ways to improve customer journeys and reduce unnecessary contact
• Use customer feedback and data to identify opportunities
• Work closely with Technology, Design, Operations and wider business teams
• Manage and influence senior stakeholders
• Lead workshops, discovery and product shaping
• Prioritise the backlog based on customer and business value
• Turn business needs into clear requirements and user stories
• Measure the impact of changes and continually improve

What we're looking for

• Strong Product Owner and or Management experience
• Proven experience owning product strategy and roadmaps
• Excellent stakeholder management and influencing skills
• Strong Safe Agile experience
• Customer-focused and data-driven approach
• Someone who is comfortable working across the wider business rather than staying in their own lane
• Experience in insurance, financial services, customer servicing or contact centres would be beneficial

If you're a Product Manager looking for a role where you can make a genuine business and customer impact, I'd love to hear from you.